Engineering Manager

Summary

Join RetailNext, a global leader in retail analytics, as an Engineering Manager for the Business Operations team. Lead and manage engineers, empowering them to deliver high-quality solutions for deploying RetailNext's hardware and software to customers. You will oversee technical strategy, process excellence, and team development, fostering innovation and continuous improvement. The role involves managing on-duty rotations, Jira tickets, and continuous delivery processes. Collaborate with internal stakeholders to align technical initiatives with business objectives and identify opportunities for process improvement. This position requires strong leadership, technical expertise, and problem-solving skills.

Requirements

• Strong leadership skills with the ability to build consensus, mentor teams, and communicate complex technical concepts to both technical and non-technical stakeholders
• Excellent interpersonal skills in a collaborative and supportive distributed team environment
• Inspire and support the team to achieve high performance and deliver innovative solutions
• Nurture talent and promoting professional growth within the team
• Proficiency in software development best practices, including Agile methodologies and continuous delivery
• Knowledge of building and maintaining scalable systems, with an emphasis on testing and continuous integration/delivery
• Deep understanding of software engineering principles, version control (Git), and package management tools (NPM, Yarn)
• Ability to diagnose issues quickly and implement effective, scalable solutions
• A proactive mindset focused on identifying process improvements and enhancing product quality executing technical strategies that align with overall business goals
• A results-driven approach with the ability to balance long-term vision with day-to-day operational needs

Responsibilities

• Recruit, mentor, and empower engineers, building a culture of accountability, collaboration, and technical excellence
• Provide regular feedback and guidance to support development and performance
• Ensure all new code is developed with test coverage, addressing both core functionalities and edge cases
• Oversee the resolution of bugs, ensuring that each fix is accompanied by tests validating the solution
• Establish and maintain best practices for code reviews, emphasizing architectural integrity, code style, and a clean version control history
• Manage on-duty rotations for prompt issue resolution reported via channels such as Slack and email, ensuring high user satisfaction
• Oversee the creation and management of detailed Jira tickets for issue tracking, ensuring clear reproduction steps and documentation
• Coordinate continuous delivery processes to guarantee high-quality deployments without disrupting existing functionalities
• Work closely with internal stakeholders, including operations, product management, and executive leadership, to align technical initiatives with business objectives
• Proactively identify opportunities to improve product quality and internal processes, driving efficiency and reducing operational waste
• Balance priorities between customer-facing analytics products and critical internal systems, ensuring both teams receive the necessary support and resources

Preferred Qualifications

Familiarity with frontend technologies, preferably Ember.js,and backend technologies, preferably Golang,, as well as experience with ERP systems like Netsuite is a plus

Benefits

• Remote-First Hybrid: Work anywhere + office access
• 90-Day Work Anywhere: Work from anywhere for 90 days yearly
• Autonomy & Growth: Flexible schedules, ownership, career investment
• Best Self Allowance: Annual stipend for personal growth
• Recharge Days: Monthly company-wide day off
• Career Growth: We invest in you