Remote Engineering Manager, SRE

Summary

The job is for an Engineering Manager at Replicant, a company specializing in AI-powered customer service. The role involves leading the Site Reliability Engineering team, scaling cloud infrastructure, cultivating a 'shift left' culture, managing On-Call and Incident Management processes, providing mentorship to team members, and more.

Requirements

• You have 2+ years of experience leading remote reliability, infrastructure, and/or software engineering teams
• You're used to ownership and accountability and have driven the execution of high-value projects end-to-end
• You have a strong background delivering critical infrastructure and managing cross-team support processes
• You have expertise in modern public cloud infrastructure, observability, and distributed systems
• You have excellent planning and communication skills and a vivid imagination
• You’ve been able to translate abstract ideas into meaningful and incremental plans that your team can align on
• A passion for making data driven leadership and product decisions. You know your way around JIRA, Sheets and other tools and carve out the data you need to help inform key decisions
• A passion for increasing team velocity, predictability and satisfaction by implementing and coaching Agile development processes and incremental improvement culture

Responsibilities

• Collaborate closely with Engineering Leadership and your team to scale a robust cloud infrastructure and ensure operational excellence and cost efficiency for our virtual agent platform
• Cultivate a 'shift left' culture for sustainable ownership of platform reliability, scalability, and performance
• Oversee On-Call and Incident Management processes and procedures
• Manage and prioritize work through a rigorous, yet lightweight, agile process
• Provide mentorship, feedback and guidance for your team members through the creation of individualized growth plans, measurable goals, and a shared mission that drives your team
• Use your technical expertise to provide leadership and oversight of projects on your team by guiding architecture and design decisions and code reviews
• Occasionally take on some hands-on work  on non-critical path projects
• Build and support a collaborative working culture in a remote-first environment

Benefits

• Remote working environment that respects time zone differences
• Highly competitive salaries, equity, and for US Employees, a 401(k) plan
• Top of the line healthcare (medical, vision, and dental)
• Health and Wellness Perk
• Equipment Stipend
• Flexible vacation policy
• Amazing team trips & offsites where you can find our CEO baking bread for the team
• Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years