Enterprise Account Director

Summary

Join Later as an Enterprise Account Director and play a crucial role in supporting and nurturing our top-tier enterprise clients, ensuring their growth and success. You will work closely with the sales team, leveraging your industry expertise to build strong, long-term relationships with brands and agencies. Your primary focus will be helping clients achieve their business goals and drive revenue growth. This strategic role requires a passion for client engagement and collaboration within a fast-paced environment. The position involves leading educational initiatives, developing tailored success plans, and acting as the main point of contact for clients. You will also collaborate with internal teams, represent Later at industry events, and provide ongoing support to clients throughout the execution phase.

Requirements

• 6+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
• Strong time management skills to ensure goals, KPI’s, and defined business outcomes are achieved
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change
• Travel required

Responsibilities

• Lead educational initiatives such as lunch-and-learns, strategy sessions, and strategic business reviews (SBRs) to provide clients with valuable insights and demonstrate the full potential of Later’s offerings
• Build strong relationships with key decision-makers (VPs, C-suite executives, and department heads), acting as a trusted advisor to help them achieve their business goals
• Drive proactive engagement by identifying and navigating complex client conversations, ensuring client satisfaction and loyalty
• Work closely with sales to nurture and grow relationships with enterprise brands and agencies, driving long-term success and growth for your assigned book of business
• Develop tailored success plans for each client, guiding them toward specific goals and outcomes, while helping to expand Later’s footprint within their organization
• Identify new opportunities for growth and upsell by collaborating with internal strategy and execution teams
• Act as the main point of contact for clients from onboarding, upsell, expansion, and renewal, ensuring their needs are met and expectations exceeded
• Collaborate with internal teams (product, data, marketing, etc.) to identify and create vertical-specific solutions that address clients’ unique challenges
• Actively gather market insights and client feedback to inform product development, providing input on new features, enhancements, and solutions that can drive greater client value and success
• Serve as the “Voice of Customer,” ensuring client needs and feedback are communicated effectively across the organization
• Represent Later at industry events, webinars, podcasts, and panels, positioning the company as a thought leader and cultivating relationships with key industry players
• Participate in high-level networking opportunities such as CMO dinners to foster deeper relationships and drive meaningful discussions with influential decision-makers
• Stay informed on market trends and best practices, sharing insights to keep Later at the forefront of the Social and influencer marketing space
• Collaborate closely with the delivery and execution teams to ensure smooth and successful implementation of client strategies and initiatives
• Provide ongoing support to clients throughout the execution phase, ensuring that solutions are delivered on time and meet or exceed expectations
• Partner with cross-functional teams to ensure client success is fully supported at every stage of the journey, from strategy development through execution and post-launch

Preferred Qualifications

Experience navigating complex enterprise sales cycles

Benefits

• $180,000 - 215,000 OTE
• Various benefits plans