Enterprise Account Manager

Summary

Join Gorgias's Account Management team as an Enterprise Account Manager and drive significant growth in Annual Recurring Revenue (ARR). You will manage a portfolio of 35-50 enterprise SaaS accounts, focusing on expansion and retention. Collaborate with Customer Success Managers to develop strategic account plans, engage with key stakeholders, and leverage data-driven insights. This role requires 5+ years of experience managing enterprise SaaS accounts with a proven track record of growth. Gorgias offers competitive benefits, including generous paid time off, parental leave, and a comprehensive wellness program.

Requirements

• Experienced Account Manager: 5+ years managing enterprise SaaS accounts ($20M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR
• Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships
• Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients
• Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes
• Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value
• Results-Oriented: Focused on achieving and surpassing growth and retention goals
• Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment
• Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies
• Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure

Responsibilities

• Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets
• Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives
• Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy
• Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively
• Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies
• Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 10 weeks per year) to deepen relationships and gain insights into their evolving needs

Benefits

• 5-week vacation
• Paid sick leave (15 days)
• 6 weeks full remote/year
• Paid parental leave (16 weeks)
• CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
• We provide private health insurance and retirement pension
• Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
• Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget
• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!