πUnited Kingdom
Enterprise Account Manager
closed
Laurel
π΅ $180k-$227k
πRemote - United States
Summary
Join Laurel, a company on a mission to revolutionize how we measure and perform work by automating timekeeping. As an Enterprise/Strategic Account Manager, you will manage a portfolio of key accounts, driving product adoption, ensuring high customer satisfaction, and managing renewals and upsells. This role requires strong customer relationship management skills, a proactive approach to problem-solving, and experience in managing enterprise accounts within a startup environment. The ideal candidate will possess excellent communication and presentation skills and a proven track record of success in a similar role. Laurel offers a competitive salary, generous equity, comprehensive benefits, and a flexible work environment.
Requirements
- Bachelorβs degree in Business, Marketing, or a related field; MBA is a plus
- 12+ years of experience in customer success, account management, or a related role, preferably within the SaaS or technology industry
- Proven track record of managing a book of 10+ enterprise accounts and driving product adoption, renewals, and upsells
- Domain knowledge in sales processes, sales execution, or go-to-market strategies
- Excellent communication, presentation, and interpersonal skills
- Strong problem-solving abilities and a proactive approach to customer management
- Ability to work independently and collaboratively in a fast-paced, dynamic environment with minimal guidance
- Ability to set realistic customer goals and drive to those outcomes effectively
- Ability to navigate complex networks within an organization
Responsibilities
- Develop and maintain strong, long-lasting relationships with key stakeholders and decision-makers within assigned accounts
- Act as a trusted advisor and the primary point of contact for customers, ensuring their needs and goals are met
- Drive customer engagement and product adoption through training, onboarding, and regular check-ins
- Understand customer business objectives and ensure they are achieving maximum value from our solutions
- Proactively manage the renewal process, ensuring high renewal rates by demonstrating the ongoing value of our products
- Identify and execute/close upsell and cross-sell opportunities within existing accounts
- Serve as a customer advocate, providing feedback to internal teams to improve product features, functionality, and overall customer experience
- Gather and analyze customer feedback, usage data, and market trends to inform product development and customer success strategies
- Address and resolve customer issues in a timely and effective manner, escalating when necessary to ensure customer satisfaction
- Coordinate with support and other teams to ensure a seamless customer experience
Preferred Qualifications
MBA
Benefits
- Competitive salary
- Generous equity
- Comprehensive medical/dental/vision coverage with covered premiums
- 401(k)
- Additional benefits including wellness/commuter/FSA stipends
- For candidates based in NY, the compensation range for this role is $180,000-$227,000 USD
- Take all the time you need! Weβll cover for you. And send you some soup
This job is filled or no longer available
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