Enterprise Business Manager

Summary

Join ePromos as an Enterprise Business Manager, reporting to the Chief Revenue Officer. You will develop and execute sales strategies for enterprise-level clients, managing relationships and driving sales growth. Collaborating with various teams, you'll focus on new opportunities, client onboarding, relationship expansion, and maximizing client lifetime value. You will identify service areas, create client growth plans, and lead strategic selling efforts, aligning with company values to achieve optimal ROI. This role requires managing multiple accounts, developing strategies, and ensuring contract compliance. The position is fully remote within the US.

Requirements

• Minimum of 5 years of Promotional Products Industry sales experience
• Minimum of 3 years leading a Sales Team with demonstrated results of consistently meeting and exceeding sales performance targets
• Demonstrated ability to lead and motivate a team towards desired results
• Proven/demonstrated sales experience developing and growing enterprise-level client
• Exceptional client negotiation and management skills
• Extensive knowledge of how internal decisions are made in large companies
• Extensive knowledge of how businesses/organizations in different industries/verticals operate and go to market (internally and externally)
• Extensive knowledge of how promotional products are utilized
• Strong understanding of budgeting, forecasting, and top/bottom line sales/profitability analysis
• The ability to utilize data analytics and reporting to develop performance assumptions
• Strong understanding of logistics, warehousing, fulfillment, and overall online company store management
• Advanced computer skills (Microsoft Office products)
• Proficient in all technology solutions offered by ePromos
• Excellent written and verbal communication skills
• Strong ability to communicate directions and expectations clearly and efficiently
• Strong ability to manage and prioritize a multitude of projects simultaneously
• Excellent time management and organization skills
• Experience working in a CRM
• Extremely high attention to detail
• Ability to thrive in a fast-paced environment and effectively solve problems
• Bachelor’s degree a plus or equivalent job experience

Responsibilities

• Manage and oversee relationships with assigned enterprise-level accounts
• Develop and implement strategies for account penetration and retention
• Responsible for ensuring compliance with all terms outlined in enterprise client contracts
• Understand and interpret all assigned brand guidelines for enterprise clients, and ensure that they are consistently followed
• Engage directly with the client's primary points of contact, including being present on-site when possible or applicable
• Work with the Sales Team to develop a growth and penetration strategy for the assigned enterprise-level client(s) always seeking to understand their pain points, areas for growth, and how to be a strategic business partner, not just a supplier
• If not located in the same city/area as the client(s), travel to client(s) location(s) to meet with new potential buyers to generate new opportunities and build relationships
• Push to schedule video calls with clients to build stronger relationships and personal rapport
• Establish and conduct weekly meetings with clients and internal ePromos Teams to identify, prioritize, and execute deliverables
• Establish and execute the strategic sales process for building and maintaining plans to promote and identify specific client event dates and large order opportunities
• Lead the strategic direction for product selection and merchandising of client projects
• Create custom product presentations as needed
• Staff and support any applicable client onsite event opportunities
• Execute annual client(s) merchandise roadshow initiatives, working collaboratively with the entire ePromos’ Account Team on product selection, pricing, catalog, logistics, and all other details as they relate to ensuring a successful execution
• Always seek ways to proactively develop and push ideas to existing and new contacts within the organization to maximize sales results
• Collaborate with the Sales Team to identify and secure ad hoc and online company store opportunities
• Plan and adjust for delivering revenue and gross profit targets through individual account analysis and reporting metrics
• Drive focus on weekly, monthly, quarterly, and yearly sales goals
• Assure the proper use of ePromos systems
• Assure ePromos policies, procedures, and protocols are being followed
• Prepare and lead client business reviews
• Work in conjunction with the Company Store Program Team to ensure company online store programs are meeting and exceeding client expectations
• Work in conjunction with the Chief Revenue Officer and New Business Development Team to acquire and onboard new clients
• Manage client escalations by documenting issues, analyzing root causes, and implementing corrective action plans to ensure client satisfaction
• Coordinate and consolidate marketing initiatives across all assigned accounts
• Leverage ePromos’ Leadership Team to align with client leadership
• Recognize, drive, and share best practices amongst the Sales and Sales Support Teams
• Recognize bottlenecks and opportunities for improvement
• Coach and mentor Project Managers and Account Managers on navigating corporate environments
• Attend industry-specific events, tradeshows, and/or meetings to establish professional rapport to leverage supplier benefits on behalf of the client
• Maintain a top-level, in-depth knowledge of relevant product, industry, and retail merchandise trends, including but not limited to industry publications, newsletters, webinars, and/or events
• Utilize all enrichment tools available such as LinkedIn and other social media outlets to continuously research customers and establish the potential worth of the account
• Utilize the resources provided by the ePromos Marketing department and properly follow all protocols to document the appropriate information within the CRM
• Follow up with clients on aging reports to assist in getting clients’ accounts current when necessary
• Monitor business to ensure orders are entered accurately, making sure of clear and concise instructions for ePromos’ internal teams, suppliers, and clients
• Assist in resolving significant order-related issues
• Attend company training, meetings, and events as required
• Establish and maintain a commitment to professional development
• Any other activities as assigned by the Chief Revenue Officer or Senior Leadership
• Coordinate with Finance to complete payroll in HRIS as needed (i.e.: Validation of timesheet hours, overtime, deductions, wage garnishments, etc.)
• Facilitate the merit process and bonus payouts through a partnership with the Executive/Leadership and Finance teams

Benefits

• Position is fully remote to the US only
• Ability to accommodate multiple time zones with primary (EST/EDT)