Hummingbird is hiring a
Enterprise Customer Success Manager in United States

Summary

The job is for a Customer Success Manager at Hummingbird, a remote-first company that helps fight financial crime through its SaaS product. The role requires building and maintaining client relationships, executing strategic account plans, and collaborating with other teams to solve customer problems. Experience in a Customer Success Manager role for a SaaS company managing enterprise accounts is preferred.

Requirements

Experience in a Customer Success Manager role, ideally for a SaaS company managing enterprise accounts

Responsibilities

• Develop strong, genuine client relationships
• Partner closely with customers, especially at the management & senior levels of the organization
• Build and execute strategic account plans to achieve client satisfaction, retention, and maximize the lifetime value of the partnership
• Take care of Hummingbird customers using a consultative approach. Advise them on best practices, and measure results to help demonstrate ROI
• Collaborate cross-functionally in a fast-paced, high-growth environment
• Help us solve customer’s problems with creativity, empathy, and pragmatism

Preferred Qualifications

• Someone resourceful, scrappy and creative—if a playbook doesn't exist yet, you figure it out and build it for the whole team to use
• An analytical mindset. You enjoy looking at data and using it to identify trends and help customers
• Expertise and comfort asking detailed questions of stakeholders at all levels inside of a business, and a proven track record of turning those conversations into successful outcomes
• Someone who lives for their teammates and cares deeply about the team’s culture and shared principles. You believe in supporting one another every day, treating everyone with respect, and celebrating how each person’s unique background, experience and ideas make us all better individually and as a team

Benefits

• Competitive compensation including cash and equity
• Remote-first, fully distributed company with flexible working hours
• Awesome health, vision & dental benefits, and 401k
• Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging