RevenueWell is hiring a
Enterprise Customer Success Manager in Worldwide

Summary

The job is for an Enterprise Customer Success Manager at RevenueWell, a healthcare technology company that helps dentists build relationships with their patients. The role involves managing large, multi-location customers, developing customer success strategies, collaborating with cross-functional teams, and staying updated with industry trends.

Requirements

• Bachelor's degree in Business, Marketing, or another related field
• 3-5 years of experience in Enterprise/multi-location customer success roles within the SaaS industry or marketing/advertising industry

Responsibilities

• Manage a portfolio of multi-location service organization clients with sophisticated marketing strategies reliant on our products and services
• Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention
• Collaborate with cross-functional teams, including Sales, Product, Managed Services and Support, to ensure a seamless customer experience and drive customer success
• Conduct regular reviews, provide feedback, and identify opportunities for customers
• Act as a point of escalation for complex customer issues, working closely with cross-functional teams to resolve them in a timely and effective manner
• Collaborate with the Customer Success Leadership team to develop and deliver customer success initiatives, such as onboarding programs, training sessions, executive engagements and customer advocacy programs
• Analyze customer data and usage patterns to identify opportunities for product adoption, upsell, and cross-sell

Preferred Qualifications

• Familiarity with customer success platforms and tools (e.g., CRM systems, customer engagement software)
• Familiarity with the dental industry and Dental Service/Partnership Organizations

Benefits

• Competitive Compensation: This position offers a base salary and bonus
• Entrepreneurial Culture: You manage your business. We strongly encourage our Employees to leverage their skill sets and creativity to provide the best service and solutions to our current clients
• Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. A true Work Hard / Play Hard mentality. We believe in working hard, for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work - along with having remote flexibility
• YOU. Make the Difference: You’ll spend your days building and maintaining relationships with new and existing customers. You will be consulting with health professionals to help them be more profitable, to be more present for their patients, and to make office life easier!
• Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match