Seesaw Learning is hiring a
Manager of Enterprise Customer Success in United States

Summary

The job is for a Manager of the Enterprise Customer Success team at Seesaw, responsible for managing a team and ensuring business-critical outcomes for Enterprise customers.

Requirements

• Must reside in the Pacific, Mountain, or Central time zones
• 7+ years experience in customer success management at a SaaS company with 2+ years of managerial experience
• Experience building and leading high performing geographically distributed teams, including process definition, documentation, talent sourcing, development, while delivering excellence and driving accountability
• Proven track record of consistently achieving business targets and quotas
• Strong understanding of value drivers in recurring revenue business models
• Proven track record of overachievement, innovation, leading change, and creativity in solving company and team challenges
• You are a natural mentor and regularly take initiative to help your colleagues be more effective
• You have experience managing and negotiating with Enterprise companies and their stakeholders
• You are detail-oriented with the ability to set priorities for yourself and your team
• You possess exceptional cross-organization collaboration and communication skills

Responsibilities

• Meet and exceed renewal and expansion goals for your team's book of business
• Manage a pipeline of renewal/expansion targets and report out on key metrics
• Inspire, attract, and manage a team of high performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard
• Ensure your team is engaging strategically with their customers and help prioritize their activities to drive value realization
• Partner with the Director of Customer Success to evolve the Enterprise customer journey, including adoption, retention, and expansion with an emphasis on defining and demonstrating value to grow net revenue retention
• Analyze industry trends and performance metrics to drive execution and accelerate results
• Continually evolve a deep understanding for how Seesaw creates value for our customers, ensuring they derive maximum and ongoing value from their investment
• Manage a small portfolio of district partnerships, own the renewal and expansion process for your portfolio and lead consultative meetings with key district stakeholders using data

Benefits

• Medical/Dental + Orthodontics/Vision Coverage
• 401k Match
• Flexible Paid Time Off
• Mindfulness First Fridays
• Monthly Technology Stipend
• Home Office Setup Stipend
• Professional Development Stipend
• Paid Parental Leave
• Charitable Donation Matching
• Volunteer Days