Fluency is hiring a
Enterprise Implementation Manager

Summary

The EIM is responsible for managing new client implementations onto the Fluency platform, ensuring a seamless transition and inspiring clients to become platform adopters within 90 days. They will operate as the primary point of contact during implementation, build key client assets, manage deliverables and deadlines, and collaborate with internal teams.

Requirements

• Five plus years with software implementation and project management experience
• Experience with paid media industry
• Experience and comfortable communicating confidently with C-Level executives
• Experience building project plans, and managing multiple projects at once
• Knowledge of project management tools and multiple methodologies
• Strong communication, organization, time management, critical thinking and problem solving skills

Responsibilities

• Manage the project scope, schedule and deliverables of new client implementation
• Operate as the primary point of contact for the onboarding timeline during implementation
• Build key client assets, such as Kick-off deck, and Client Dashboard
• Hold client accountable for all deliverables and deadlines
• Manage day-to-day operational aspects of a project and scope, such as scheduling meetings, meeting notes, responding to client requests, etc
• Manage and communicate key health metrics during the onboarding process; produce and distribute weekly status reports
• Manage post-implementation client satisfaction surveys
• Collaborate closely with the internal team to ensure delivery of successful implementations
• Own and maintain Client Project Plan and Client Dashboard during Implementation
• Monitor implementation scope to ensure adherence with baselines and manage any material changes through a change control management process
• Report, evaluate, mitigate, and resolve risks and issues associated with the engagement in a timely fashion, escalating when necessary
• Play an active role in continuous improvement of the onboarding process; analyze and provide feedback on the implementation approach to increase effectiveness, efficiency, and collaboration
• Ensure internal stakeholders are included in all regular project updates, such as Weekly Status Reports, Stakeholder reports, or other communications