Remote Implementation Manager

Summary

The Implementation Manager at Abridge will lead customer implementations, serve as the primary point of contact during initial deployments, create and coordinate project plans, manage risks, communicate progress effectively, develop testing plans, collaborate for process improvements, and participate in creating repeatable processes. The ideal candidate has a track record in driving successful healthcare technology implementation projects, excellent communication skills, organizational skills, ability to work with speed and be results-driven, strong relationships building skills, problem solving skills, tactful conflict resolution skills, 3+ years of experience in project management with a focus on software deployment and implementation at B2B companies, experience implementing electronic record systems and leading through build and testing phases, and is willing to travel up to 20%. Abridge offers unlimited PTO for salaried team members, comprehensive benefits package including 16 weeks paid parental leave, flexible working hours, remote work environment, equity for all new employees, generous equipment budget for home office setup, and opportunity to work and grow with talented individuals.

Requirements

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion
• Excel at communication and can synthesize information in a concise way
• Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency
• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership
• Have the ability to smell smoke and escalate early, with proposed solutions
• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action
• Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies
• Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

Responsibilities

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments
• Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization
• Identify and manage project risks and issues, and develop contingency plans as needed
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner
• Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support

Preferred Qualifications

• Familiarity with systems requiring strict adherence to privacy and security protocols
• Knowledge of tiered support organizations and escalation protocols

Benefits

• Unlimited PTO for salaried team members, plus 12 national holidays
• Comprehensive and generous benefits package: 16 weeks paid parental leave, flexible working hours, remote work environment, equity for all new employees, generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup