Remote Implementation Manager

Summary

The job is for an Enterprise Implementation Consultant who will help customers onboard and realize value quickly with a generative AI product. The role involves developing implementation plans, coordinating configuration of customer's Style Guide, providing strategic advice, driving transformational change management, and offering in-product enablement and training.

Requirements

• 5+ years in a Implementation Consultant, Engagement Manager role in Enterprise B2B SaaS
• Experience with large user deployments for Fortune 100 companies, spanning many use-cases, business units, across thousands of users
• Highly consultative - able to uncover use-cases, identify business needs and map to a Writer solution
• Excellent project management skills, able to juggle multiple priorities, prioritize and create the right accountabilities for success
• Experience managing and building relationships across multiple stakeholder levels, including C-Level at Fortune 100 organizations
• Experience in the art of Change Management. You know how to motivate, unblock and overcome barriers to large, transformational change
• Excellent problem-solving skills

Responsibilities

• Act as the owner of our implementation process for our most strategic customers, ensuring we’re hitting key value-based outcomes of first value for activation and adoption
• Develop and project manage the customer’s implementation plan, including the milestones, key owners and accountabilities
• Work across numerous customer stakeholder groups, workstreams and use-cases to deploy, all while seamlessly managing the implementation roadmap and rapid delivery of value
• Coordinate the configuration of a customer’s Style Guide and provide strategic advice to optimize in the product
• Develop expertise as an advisor of best practices in leveraging AI to deliver on-brand content at scale
• Drive transformational change management expertise by prescribing how a customer should build a generative AI program to drive durable value and adoption at scale
• Provide in-product enablement and training to admins, and end users on their specific use-cases
• Work closely with your CSM, Technical Account Manager and AE partners to facilitate a smooth transition from evaluation to implementation and habit-forming
• Overcome barriers to implementation, unblocking challenges as they arise, including infosec, IT and change management related hurdles

Preferred Qualifications

• Knowledge of editorial processes or working with Content Marketing, Technical Writing or UX teams a real plus
• Consulting experience at a big 4 firm a plus

Benefits

• Employer-covered medical plans, dental, vision, and life insurance
• FSA
• Competitive parental leave policy (parents actually work here!)
• Generous PTO
• Company stock options
• 401k plan with employer matching
• Flexible schedules