Enterprise Project Manager

Summary

Join InvoiceCloud as an Enterprise Project Manager and lead complex technical implementation projects for our clients. You will manage project plans, schedules, and timelines, while mitigating risks and communicating effectively with stakeholders. This role requires strong leadership skills, experience in software development environments, and excellent communication abilities. You will work closely with various teams, including Engineering, Product, and Sales, to ensure successful project delivery. The ideal candidate thrives in ambiguous situations and enjoys building processes. This position offers the opportunity to mentor junior colleagues and contribute to a positive and collaborative work environment.

Requirements

• Worked in a software development environment, preferably SaaS based solutions
• Customer driven, results focused, and technically savvy
• Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
• Positive attitude and willingness to learn
• Excellent written and verbal communication skills - both phone and email
• Background in delivering projects for external customers
• You can build a project schedule or a project plan from scratch if needed
• Bachelor’s degree or equivalent work experience
• Project management courses or training
• Seven years of project management experience implementing software
• You can effectively work from home

Responsibilities

• Manage high-profile, non-routine, technically complex, and strategically vital projects
• Understand scope by having a clear high-level understanding of our product offering
• Create and manage project plans and schedules for assigned projects
• Effectively forecast delivery timelines and deliver on organizational and department goals
• Anticipate risk and have mitigation strategies in place
• Can report projects status at any given time
• Provide proactive, accurate and timely communications to internal and external stakeholders, including providing clear and concise leadership updates
• Have a positive and respectful attitude towards clients, vendors and everyone who interacts with you
• You thrive in ambiguity and like building processes instead of having your tasks laid out for you step by step
• You are a strong leader who enthusiastically serves product and project teams
• Plan, document, manage and track multiple projects from project initiation to project closing
• Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
• Work cross functionally internally to solve implementation challenges
• Serve as primary point of contact/driver for project completion with existing customers through implementation
• Coordinate all implementation activities including those executed by Implementation Managers (SMEs), IT developers, QA resources, Marketing, Finance, Training and Client Services
• Mentor less experienced colleagues in PM best practices and processes
• Your core values of humility, generosity, empathy, and trust affect every aspect of your work

Preferred Qualifications

• Experience with Smartsheet is helpful
• PMP certification is a plus, but is not required