Enterprise Project Manager

Summary

Join TCP, a leading provider of workforce management solutions, as an Enterprise Project Manager! In this role, you will execute multiple, simultaneous, multi-year projects for enterprise clients. You will be responsible for detailed project planning, stakeholder communication, risk management, and ensuring successful project delivery. This position requires a Bachelor's degree, 5-8 years of experience in SaaS implementations, and strong analytical and problem-solving skills. TCP offers a competitive salary, comprehensive benefits, paid time off, and opportunities for community involvement.

Requirements

• Bachelor’s Degree in a technical or quantitative discipline
• A minimum of 5-8 years’ experience delivering successful implementations for SaaS clients, ideally with Enterprise level customers
• Analytical and problem-solving skills with the ability to multitask and manage multiple complex multiyear projects simultaneously
• Ability to drive activity and influence people across the organization
• Expertise facilitating meetings with complex, cross functional and distributed teams
• Effectively skilled at oral and written communication, diplomacy, and organizing information
• A team player who is calm under pressure, and effectively balances building strong working relationships while holding work partners accountable to their commitments
• Working knowledge of technical systems
• Focused, strategic, and driven project manager with an organized and collaborative approach
• Curious by nature, enthusiastic problem solver, and strives to solve things in an efficient but also scalable way

Responsibilities

• Execute multiple, simultaneous multiyear Enterprise Professional Services Projects for customers
• Build detailed project plans, Gantts, and understand complex project documentation
• Understanding of customer contracts as it applies to project deliverables and timelines
• Ensure predictable, consistent, and successful project delivery
• Schedule and lead internal and external video conference calls with Professional Services, Sales, Partner, and Customer stakeholders
• Comprehend and articulate the TimeClock Plus solution in the context of the Customers’ use cases and workflows
• Perform planning, analysis, coordination, and reporting activities to keep projects and tasks on schedule, updating the status
• Track project progress, risks, blockers, and dependencies
• Establish processes and tools that enhance team productivity and improve the customer experience
• Create and manage project assets (e.g., project plans, communication plans, test plans, risk mitigation plans, and other project management and planning documents) according to requirements and needs
• Create and manage documentation, reporting (including government compliance), billing, travel, change management, and other requirements
• Identify necessary resources and align across multiple teams for assignment and management of individual tasks, in order to deliver the project on a budget and schedule that meets customer expectations
• Manage and track both business and technical deliverables, across Clients and internal teams. Ensure accurate reporting, including time-tracking and budget adherence
• Ensure successful project wrap-up and transition to ongoing Support, both in relation to the Client’s experience, and internal communication and documentation
• Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business, as necessary
• Define and recommend processes and procedures to facilitate better service delivery to Engagement manager for Clients

Preferred Qualifications

PMP

Benefits

• Competitive Salary based on experience
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
• 8 hours to volunteer and impact the community
• Comprehensive benefits (Health/Dental/Vision/ 401K)
• Employee Choice Benefit