Enterprise Services Engineer

Summary

Join Tanium as an Enterprise Services Engineer (ESE) and become a hands-on expert supporting our customers remotely and on-site. You will collaborate with a team to operate and maintain the Tanium platform, ensuring customer success in operations, risk, compliance, asset, and security. This role offers continuous challenges in large enterprise environments, leveraging Tanium's powerful capabilities. You will work closely with customers to solve complex technical issues, identify opportunities for improved value, and communicate effectively. The position requires a BA/BS or equivalent experience, along with 5+ years in IT/Consulting and Systems Administration/Engineering. Hands-on Tanium experience is a significant plus.

Requirements

• BA/BS or equivalent experience
• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security, Endpoint Support/Troubleshooting, Incident response, Systems Management, Systems Administration, Software Engineering, Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others

Responsibilities

• Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
• Identify opportunities for our customers to get greater value from the Tanium platform
• Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Account Managers
• Conduct daily health-checks on assigned accounts
• Work with Technical Account Managers on strategic customer activities
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with CSMs on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

Preferred Qualifications

Hands-on Tanium experience

Benefits

5 days of volunteer time off (VTO)