Vice President, Partner Solutions Engineering & Services

Summary

Join Cloudflare as the Vice President, Partner Solutions Engineering & Services, a strategic leadership role reporting to the Chief Partner Officer. You will lead the global partner technical organization, ensuring alignment with Cloudflare's vision. This role involves building and scaling the partner technical teams, fostering a high-performance culture, and driving long-term partner success and customer satisfaction. You will work cross-functionally with various teams to ensure a harmonized partner technical journey and joint customer success. This position requires strong leadership experience, technical proficiency, and a commitment to building a diverse and inclusive team.

Requirements

• Proven experience in managing large, diverse teams within a Solutions Consulting or Solutions Engineering organization for a multi-billion dollar business
• Demonstrated experience scaling the Solution Engineering function
• Leadership roles in B2B SaaS pre-sales with increasing levels of responsibility
• Ability to lead cross-functional initiatives and drive strategic goals
• Exceptional coaching, leadership, and team-building skills
• Strong problem-solving abilities and experience managing escalations
• Effective collaboration with senior leadership and influencing decision-making processes
• Proven ability to influence and collaborate effectively with senior technical executives of partner organizations
• Strong operational acumen, with a deep understanding of escalation management, resource planning and service delivery excellence

Responsibilities

• Lead the following global teams: Partner Solutions Engineering, Partner Solutions Architects and Service Delivery Managers globally
• Build and execute on the Cloudflare Partner pre-sales and post-sales vision, aligning regional goals with the overall business objectives
• Drive long-term partner success and customer satisfaction through strategic planning and implementation
• Expand the partner technical teams while fostering a culture of excellence, innovation, and continuous improvement
• Work closely with Sales, Product, Engineering, Enablement, Customer Success, Professional Services, and Customer Support teams to have a harmonized partner technical journey ensuring joint customer success
• Work closely with the solution engineering team to drive consistency with both customers and partners
• Build relationships with the theater solution engineering leaders to drive technical coverage and enablement, consistent metrics, customer and partner advocacy amongst the customer and partner technical teams
• Champion the voice of partners across the organization, driving initiatives that enhance partner-driven customer experiences and value realization from their Cloudflare practice
• Build and scale world-class operational processes that ensure workload efficiency, technical service quality, and global consistency
• Drive proactive issue resolution, streamline escalation workflows, and implement KPIs to ensure accountability and continuous service improvement
• Develop and maintain strong relationships with key partners to drive the long-term success of Cloudflare’s global business

Preferred Qualifications

• Experience in engineering, software development, product management, customer support, or project delivery
• Commitment to building a diverse team
• Passion for technology with the ability to explain complex technical concepts in simple terms
• Experience in a networking, security, or related field is preferred
• Strong leadership experience, particularly in partner and customer-facing organizations
• Experience in coaching and team management
• Ability to lead with a clear vision and mission, execute long-term goals, and inspire confidence in the team
• Experience in speaking to large audiences and facilitating knowledge transfer across teams and regions
• Foster a positive culture of collaboration, independence, and open communication within the team

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave