Enterprise Solution Consultant

Summary

Join NewRocket, a global ServiceNow partner, as an Enterprise Solution Consultant to build credibility with business and technical leaders in top enterprise customers. Develop complex business solutions and cross-functional strategies, leveraging technical expertise and strong executive engagement skills. Articulate the advantages of ServiceNow's single cloud platform and potentially lead a team of Solution Consultants. This role involves working with clients in the US and Canada, focusing on high-complexity enterprise-wide solutions and collaborating with various stakeholders. You will lead architecture and design engagements, act as a technical leader for complex solutions, and understand customer business strategies to deliver value with ServiceNow. Contribute to best practices and thought leadership within NewRocket.

Requirements

• 8+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• ServiceNow sales certifications and/or Presales certifications

Responsibilities

• Develop high-complexity enterprise-wide business solutions by engaging with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from NewRocket and ServiceNow
• Accountable for a mission crew’s performance throughout the pre-sales cycle
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work with NewRocket
• Lead architecture and design engagements to demonstrate how NewRocket meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions; leverage best practice and industry standards to build customer trust and architect best in class solutions
• Act as technical leaders for NewRocket’s customers most complex solutions, designed to ensure that they can realize the value they need
• Understand the business strategy of the customer and articulate how NewRocket can enable and deliver value to their organization with ServiceNow, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow, NewRocket’s solutions, and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• While collaborating with customers, partners, the broader NewRocket Team, and ServiceNow, the Enterprise Solution Consultant will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level; requires a high degree of discretion and influence while communicating at the highest level of client organizations
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, sales workshops, etc
• Where applicable, manage, coach, mentor, and lead a team of Solution Consultants and Senior Solution Consultants

Preferred Qualifications

• ServiceNow CSA (Nice to have!)
• ServiceNow CIS (Nice to have!)