Events Community Manager

Summary

Join ConnectWise as an IT Nation Community Manager and ensure IT Nation programs align with partner needs. Collaborate with cross-functional teams to maintain strong partner relationships, acting as a community ambassador. Deliver IT Nation events, build relationships with partners and MSPs, and handle member requests. Own on-site event delivery, work with marketing to meet event goals, and identify areas for program improvement. Coordinate budget needs, facilitate resource connections, and guide clients on technical and business challenges. Lead partner onboarding and ensure successful completion.

Requirements

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• High level of business acumen, strong work ethic and a willingness to learn
• Ability to generate leads and close new sales opportunities
• Possesses strong analytical and problem-solving skills in order to resolve or coordinate the resolution of complex business process problems in a logical manner
• Project management and leadership skills required to drive resolution of issues across multiple company departments
• Ability to synthesize information from multiple sources to create and update programs
• Ability to build and foster relationships with partners and prospects

Responsibilities

• Provides support to the IT Nation team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Delivers IT Nation events and activities in alignment with the global strategic and tactical plan
• Builds and maintains strong relationships with partners, solution partners and MSPs, by growing commitment and providing resources when needed
• Point of contact for IT Nation members and event attendees, ensuring all requests are handled in a timely manner according to the ConnectWise Partner Experience standards (W.I.S.E)
• Hosts and presents at IT Nation Evolve Community Day events and other events as required
• Owns the on-site delivery of IT Nation Events according to the deliverables, culture and partner experience guidelines of IT Nation
• Works closely with the Marketing Events team to ensure that event execution plans meet program deliverables and member expectations to meet budget requirements
• Identifies, develops and owns areas of innovation and improvement for IT Nation programs, events and community growth
• Works closely with the IT Nation Program Managers to ensure facilitation and facilities needs are met
• Coordinates budget needs and manage delivery closely with IT Nation leadership
• Facilitates connection to appropriate resources for sales opportunities
• Provides guidance to clients on inquires about technical and business challenges they face
• Leads partners through IT Nation Evolve onboarding process, working closely with members of the support team to ensure successful completion and meeting expectations

Benefits

• Onsite/Hybrid/Remote depending on location
• 30-40% travel may be required (domestic and international)