Community Manager

Summary

Join Alpaca as our Community Manager and cultivate a vibrant developer community across various digital platforms. You will build authentic connections, drive engagement, and shape Alpaca's brand presence. Responsibilities include managing social media, community spaces, and events, gathering feedback, and collaborating with internal teams. This role requires 5+ years of experience in community management and social media, expertise in relevant platforms, strong communication and analytical skills, and a passion for tech and community building. The position is fully remote, with benefits including competitive salary, stock options, health benefits starting day one, a home-office setup stipend, and a monthly stipend.

Requirements

• 5+ years of experience in community management and/or social media– with a focus on building and nurturing online communities
• Expertise with social and community platforms such as LinkedIn, X, Reddit, Slack, and YouTube
• Proven ability to engage and build relationships with community members, encouraging active participation and trust
• Strong communication skills, both written and verbal, with the ability to articulate complex ideas clearly to diverse audiences
• Analytical mindset with the ability to track and report on engagement metrics
• Excellent organizational skills with the ability to manage multiple projects, meet deadlines, and work in a fast-paced environment
• A passion for tech, community-building, and creating meaningful connections

Responsibilities

• Drive member engagement on social platforms (LinkedIn, X) and community spaces (Reddit, Slack, YouTube), creating an environment that fosters trust and loyalty
• Monitor, moderate, and engage with community conversations, answering questions, providing support, and encouraging ongoing interaction
• Gather feedback from community members and use insights to inform content creation, product development, and marketing opportunities
• Collaborate with internal teams (Product, Marketing, Support) to implement community-driven suggestions and enhance user experience
• Work closely with the content team to develop engaging social posts, community updates, and encourage user-generated content that align with brand goals
• Create and manage social calendars, ensuring consistent and relevant posts that resonate with target audiences
• Assist in developing resources and content based on community needs as required
• Coordinate and support both virtual and in-person events (webinars, meetups, conferences) to engage with community members, prospects, and media
• Assist in planning, promoting, and executing events to drive awareness and deepen community engagement
• Work with cross-functional teams to ensure seamless event delivery and track engagement metrics post-event
• Track community engagement and brand sentiment using platforms like Sprout Social and other analytics tools
• Regularly report on KPIs such as audience growth & engagement and content performance
• Continuously optimize your approach and output based on data to increase community participation and brand reach

Preferred Qualifications

• Background in fintech, SaaS, or tech-related (ideally within developer ecosystem)
• Experience with media relations, including outreach and securing press coverage
• Experience in managing virtual and in-person events, with the ability to multitask and coordinate logistics

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world