Executive and Social Media Escalations Expert

Summary

Join Oscar, a health insurance company built on a tech platform, as an Executive & Social Media Escalations Expert. You will resolve complex member and provider issues using technical tools, reviewing escalated cases from executive complaints and social media. This remote role requires experience in healthcare, a volume-based environment, and strong analytical skills. You will manage timelines, conduct workflow reviews, and communicate with stakeholders. The position offers a competitive salary, benefits, unlimited vacation, and performance bonuses. The role is remote but requires residency in specific states.

Requirements

• 1+ years Healthcare experience
• 2+ years previous work experience in a volume-based environment
• 2+ years strong quantitative or analytical skills focused on proactively identifying or solving problems
• Prior career practice relating to conflict management and providing feedback to others
• Strong verbal communication skills and experience drafting and delivering professional written communications for executive level audiences with the ability to convey complex information concisely with appropriate tone
• Strong proficiency navigating and working in multi-system environment

Responsibilities

• Manage and resolve high-visibility executive level complaints with urgency and professionalism
• Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution
• Conduct workflow reviews and provide feedback to improve internal processes, department quality and insights
• Draft and deliver executive level communications with stakeholders, including summaries, root cause analysis and action plans
• Be a point person for stakeholders in other areas of the organization to improve feedback loops and trend member and provider issues
• Support service ops reps through a variety of communication venues
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Bachelor’s Degree
• Advanced Google Suite or Microsoft Office capabilities or willingness to learn
• Advanced Operations Certificate (Lean Six Sigma or similar)
• Previous project oversight experience

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements