Senior Community Manager

Summary

Join DEPT® as a Senior Community Manager and become a strategic steward of a brand's social presence, driving business results through cultural relevance. Lead content calendar development, manage publishing schedules, craft engaging copy, and deliver trend reports. You will identify and activate against cultural trends, own community engagement, and act as a social platform expert. Analyze performance data to optimize strategies and serve as a go-to contact for clients. This role requires 4+ years of relevant experience and expertise in social media management across various platforms.

Requirements

• 4+ years relevant experience within a community/social media management role
• Familiarity with Airtable, Sprout, and native publishing platforms
• Proven experience growing and engaging audiences on social
• Standout writing skills and the ability to adapt tone of voice across diverse audiences
• Fluency across Instagram, TikTok, X, and YouTube, with an eye for emerging platforms
• Excellent client communication skills
• Comfort leading meetings and managing multiple stakeholders
• Exceptional organizational and time-management skills
• Experience in moderating and managing sensitive or crisis conversations online

Responsibilities

• Lead and oversee content calendar development, ensuring alignment with audience behavior, cultural moments, and brand strategy
• Manage publishing and posting schedules across multiple channels, always optimizing and advising on timing and cadence
• Craft engaging, on-tone copy that builds the brand world
• Deliver regular trend reports that inform reactive and proactive creative decisions
• Identify and quickly activate against cultural trends and competitor activities
• Own all aspects of community engagement, including real-time moderation, proactive audience building, and escalation of potential issues
• Act as a social platform expert, advising clients and internal teams on best practices, algorithm updates, and content formats
• Analyze performance data (weekly, monthly) to extract insights and optimize strategies
• Serve as a go-to contact for clients, helping to bridge strategy with day-to-day execution

Preferred Qualifications

• Experience with emerging technologies
• Experience working with tech brands

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave