Executive Business Partner

Summary

Join Twilio's people team as an Executive Business Partner, providing proactive calendar management and support to executives. Partner with executives to drive execution on team initiatives, manage complex calendars, and act as a point person for their direct reports. Responsibilities include managing complex travel arrangements, preparing expenses, organizing events, drafting presentations, taking meeting minutes, and coordinating communication. You will also drive accountability for team project deliverables, identify opportunities to streamline processes, and lead the planning and execution of executive offsites. This remote role, based in Canada, requires 5-10% travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 5+ years’ experience supporting executives in a fast-paced environment within the High Tech industry with the ability to make good decisions in a fast-paced environment with changing priorities
• Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills
• Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel
• Plan and facilitate virtual, in person, or hybrid leadership summits and team-building events
• Experience with contract management, procurement processes and general business workflows
• Proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.) and some experience with using AI for productivity gains

Responsibilities

• Manage complex travel on behalf of your executives, prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management
• Partner with your execs to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive
• Act as a point person for your executives’ direct reports, building strong relationships across their team to progress your executives’ priorities and address difficult situations as needed
• Draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives. This could include drafting communications and doing team survey analysis
• Manage meeting topics and agendas, coordinate presenters, and manage time during meetings
• Drive accountability with team project deliverables, updating project trackers and ensuring milestones and actions are completed
• Identify opportunities to streamline processes, optimizing for efficiency and positive experience
• Lead end-to-end planning and execution of executive offsites and strategic team gatherings, including budgeting, venue sourcing, agenda creation, and stakeholder coordination

Preferred Qualifications

• Internal communications experience - drafting emails, program updates, etc
• Bachelor’s Degree/Diploma Business/Sales/Communications desirable but not mandatory
• Experience planning and preparing for business operating cadences such as Quarterly Business Reviews or Long Range Planning meetings

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program