Executive Engagement Programs Analyst

Summary

Join Twilio as the next Executive Engagement Programs (EEP) Analyst to assist with the execution of the global executive engagement programs strategy. Collaborate with a remote team of strategists, business analysts, and engagement managers to support the EMEA & APAC executive programs strategy. Support the development of original thought leadership showcasing Twilio’s unique perspectives. Plan and execute high-touch in-person events, including on-stage/session facilitation. Work closely with Twilio customer executives to ensure alignment with Twilio’s vision and strategy. Manage the day-to-day execution of high-visibility executive program initiatives. This remote role, based in the UK or Ireland, involves approximately 15% travel.

Requirements

• Minimum of 1.5 years experience in customer experience strategy, consulting, or equivalent roles
• Experience working independently and as part of a team. Will take the initiative to drive projects forward even under ambiguous circumstances
• Experience in program management or workstream ownership
• Strong critical thinking, reasoning, and problem solving skills
• Experience navigating publicly available online resources for the purpose of research
• Ability to synthesize information/data and draw original insights and conclusions
• Proven ability to independently manage time & prioritize work tasks
• Strong interpersonal skills, especially in a remote work environment
• Excellent written and verbal communication skills
• Ability to work a flexible schedule when necessary to collaborate with colleagues and customers various time zones

Responsibilities

• Collaborate with a remote team of strategists, business analysts, and engagement managers
• Cultivate collaborative relationships with global and in-region marketing & sales leaders
• Support the EMEA & APAC executive programs strategy and partner closely with cross-functional teams to deliver bespoke and high-touch events, experiences, and executive briefing sessions
• Support the development of original thought leadership that showcases Twilio’s unique perspectives on customer engagement/experience and related topics
• Plan and execute high-touch in-person events, including on stage / session facilitation
• Be part of a team that works closely with Twilio customer executives to ensure alignment with Twilio’s vision and strategy, identifying gaps and new opportunities in the process
• Manage the day-to-day execution of high-visibility executive program initiatives

Preferred Qualifications

• Experience with executive communications and exec-focused programming
• Ability to influence and build effective working relationships with all levels of the organization
• Familiarity with EMEA & APAC markets in order to inform EEP activities and overall executive engagement and event strategies
• Experience working in a product-led growth environment
• Experience creating original focused thought leadership content, including ideation, independent research, and content development
• Experience with data analysis & visualization
• Experience with narrative development & storytelling

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program