Expansion Account Executive, Mid-Market

Summary

Join MaintainX, a leading Asset and Work Intelligence platform, as an Expansion Account Executive, Mid-Market. You will drive sales growth by managing customer relationships, expanding client accounts, and leveraging your B2B sales experience. This role involves identifying expansion opportunities, conducting quarterly business reviews, and mastering sales technologies like Salesforce. You will need to manage multiple tasks, accurately forecast sales, and maintain meticulous documentation. The ideal candidate is fanatical about customer success, thrives under pressure, and embraces a startup mentality. This is a key role in a rapidly growing company.

Requirements

• A minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the mid-market segment
• Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment
• Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders
• Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders
• Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews
• Adaptability and comfort in a fast-paced, rapidly changing sales environment
• Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams
• A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values
• An open and hungry mind, always willing to improve through coaching and learn about our customers’ industries
• Bachelor's degree or higher, ideally in a relevant field

Responsibilities

• Ownership - You will own a “book of business” from post-sale handoff through renewal and expansion. You would use your  B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such
• Expansion - Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships
• Prospecting - You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations
• Presentation - You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions
• Organization - You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It’s imperative that you stay organized and nothing falls through the cracks
• Systems – We’re a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others
• Forecast - You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy
• Document - Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress
• Startup Mentality – You will embrace the entrepreneurial, grind-it-out mentality of building something new

Preferred Qualifications

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc
• Experience with startups and entrepreneurial organizations
• Experience working in CMMS or facility operations software
• Documented success in working in a remote setting

Benefits

• Competitive salary and meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrolment program
• Take what you need PTO