Experience Strategist

Summary

Join Bloomreach's Professional Services team and become a key player in scaling customer success and demonstrating value. As a Business Services Consultant, you will deliver projects, improve service offerings, and contribute to organizational growth. Collaborate extensively with customers and internal teams, educating them on best practices and helping them achieve their goals. You will need to become an expert in Bloomreach's product line and deliver training programs. The role involves optimizing existing services, collaborating with internal teams, and acting as a thought partner to senior strategists. The position offers a competitive salary, restricted stock units, and flexible work arrangements.

Requirements

• 2+ years of professional experience in customer success, project management, professional services or ecommerce
• 1+ years of relevant experience in digital experience technologies
• Comfortable reading and pulling insights from raw data
• Strong written and verbal communication skills
• Extremely organized and able to prioritize and multitask effectively
• Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
• BA/BS degree
• Able to travel up to 20%

Responsibilities

• Become an expert in the BloomReach Search,Merchandising and Recommendations product line and stay knowledgeable about fast-moving product developments
• Deliver on business service engagements and training programs for our customers to ensure that they are proficient in our products and getting optimal value from them
• Iterate on and recommend optimizations to existing business service offerings and how they are delivered, to ensure alignment between customer needs, service offerings, and product roadmap
• Collaborate with internal teams (e.g. Sales, Customer Success, Product, and Technical teams) to ensure successful delivery of customer-facing projects and grow the services pipeline
• Be a thought partner to the Senior Experience Strategists in all things related to growing and operating our team. Help to define and streamline operational processes and deliver on some of them as needed

Preferred Qualifications

• Hands-on SaaS experience is a plus
• Experience with SEO, Site Search, and Merchandising tools are a plus
• E-commerce experience is a plus
• A “do-er” who works well under pressure - bias toward action, accountability, transparency and ownership
• Proactive personality type - spot gaps and help propose solutions without being prompted to

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave