Expert Programs Producer

Summary

Join the Expert Programs team at ServiceNow as a key support agent for the delivery of Certified Architect programs, responsible for live event production, media management, and scheduling.

Requirements

• 4+ years of hands-on project management experience
• Experience managing projects or tasks in enterprise environments delivery business applications for one or more departments
• Multimedia experience, including video editing, social media, web meeting management, etc., a plus

Responsibilities

• Moderate the online learning experience: engage learners on the platform
• Provide feedback and guidance to the participants
• Ensure a positive and productive learning experience
• Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, troubleshooting, etc
• Schedule, communicate, and post zoom sessions, including permissions and event invitations
• Collaborate with program managers (learning strategists) to share best practices, identify areas of improvement, and contribute to the continuous development of the program
• Edit and upload video presentations
• Convert presentation materials to shareable media
• Perform learning platform administration duties, such as creating course records, uploading content, managing registrations, and creating groups
• Manage access to 3rd party tools(Intrepid, Duarte, etc.)
• Create required reports or summaries of key performance indicators related to programs
• Coordinate and schedule reviewers for final exam events
• Ensure volunteer reviewers are provided necessary instructions and materials
• Oversee the management of exam rubrics
• Audit and report on candidate pre-requisites
• Coordinate trainer schedules for cohort participation
• Oversee, respond to, and escalate support cases related to Expert Programs