Facility Management Services Lead

Summary

Join CannonDesign's Facility Optimization Solutions (FOS) as a Facility Management Services Leader, driving growth and client success in the Western United States. Cultivate new and existing client relationships, securing top-line sales aligned with business goals. Lead and engage with clients on projects, advancing innovative solutions and fostering long-term partnerships. Enhance the market brand through speaking engagements and writing, and support the practice by mentoring team members and recruiting talent. Develop and implement a service line business plan, focusing on client engagement, market differentiation, and team building. Achieve a $5M annual top-line goal and collaborate with leadership on bottom-line initiatives. Lead, mentor, and coach staff to build a high-performing team. This role requires significant travel (up to 50%).

Requirements

• Bachelor’s degree in a relevant field required
• Must have 12 years minimum experience with a proven track record of strategic growth, market and team leadership, and business development success
• Strong presentation and writing skills are essential
• Exceptional client and people leadership skills required
• Professional acumen and maturity demonstrated by the ability to communicate authentically and respectfully is essential
• Strong business acumen and proven ability to create and execute strategy is needed
• Ability to inspire, motivate and develop high-performing, accountable teams
• Must be able to demonstrate sound judgement and a sound approach regarding risk management and mitigation
• Up to 50% travel required

Responsibilities

• Develop new business opportunities with new and current client partners to achieve top line targets, which will support a minimum 10% growth of the facility management service line year after year
• You will be responsible for the growth and success of the facility management service line of FOS
• This includes top line success and in collaboration with other FOS leadership for bottom line performance
• Leading, engaging and partnering, at the highest levels, with our clients on billable project-specific work
• Advancing innovative solutions that differentiate the firm and foster strong long term client relationships that present opportunities for future work
• Acting as a leading voice for the market both externally and internally, visible in speaking events, writing and other activities that promote the firm and our work
• Engaging in activities to advance our CannonDesign integrated service and the FOS facility management service line in multiple markets
• Working with, mentoring our market team members, and recruiting talented candidates to be part of a high-performing team
• Responsible for advancing growth in the service line
• Working collaboratively across FOS and CD Market Leadership, lead the development of a service line business plan for facility management services
• This plan will outline strategies and actionable items that advance client engagement and development, market differentiation and team building to foster the growth of the market in concert with firm-wide goals
• You will participate and engage in ways to improve our practice globally
• Work with FOS leadership, Marketing staff, CD Office/region/Client Leaders and other firm-wide resources to focus on growing the top line of the facility management service line by identifying and actively pursuing new target clients as well as nurturing existing client relationships
• Attending strategic conferences and presenting FOS and our facility expertise with clients and other partners
• You will seek to differentiate FOS in the marketplace and promote the full range of our integrated facility services, supporting the advancement of Living-Centered Design in all phases of client engagement
• In this role you will be accountable for GO-NO-GO strategies, proposal/interview leadership and strategy development, and the overall top line results of the market
• You will have a personal goal of achieving top-line success of $5M per year in net signed fees and be responsible for guiding the FOS marketing team and marketing leads in achieving new annual targets
• Lead by example
• Demonstrate commitment to our clients by undertaking the work in an active way on select client project opportunities
• Serve as a client leader and/or subject matter expert where appropriate
• Identify future trends for facility management services and opportunities for growth
• Demonstrate a high level of knowledge of the facility management service line in multiple markets nationally
• Collaborate with the FOS - President, Head of Marking and Sales, National Operations Leader and the CannonDesign Office and Market leaders to support the business plan bottom line initiatives and successful implementation
• Support the profitability targets of 20% as outlined in the budget for the facility management service line each year
• Assess, mentor and coach, and recruit staff to build a high-performance team, and to develop future leaders within your service line
• Take ownership for the growth of a diverse and inclusive team
• Assist in establishing an environment that encourages leadership, integrity, humility, respect, and responsibility, along with collaboration, experimentation, innovation, creativity and entrepreneurship

Preferred Qualifications

• Current Facility Service industry credentials, Registration/Licensure in Architecture, Interior Design or Engineering preferred
• Additional certifications and/or training relevant to this role are preferred

Benefits

• Medical, dental and vision coverage and flexible spending account options and voluntary insurances
• Paid time off
• Flex-time schedules
• Remote work options
• A 401k plan and employee perk programs
• Employees may be eligible for discretionary bonuses