Faculty Operations Manager

Summary

Join American College of Education (ACE) as a Faculty Operations Manager and play a pivotal role in coordinating faculty to ensure effective course delivery. You will provide centralized support for faculty operations, streamlining efficiency and promoting a consistent faculty experience. Responsibilities include developing teaching schedules, ensuring optimal faculty utilization, maintaining communication with faculty, tracking performance, and collaborating with various departments. You will analyze data, manage projects, and ensure successful term launches. ACE offers a competitive salary, annual bonuses, and a comprehensive benefits package. The ideal candidate possesses strong communication, organizational, and analytical skills, along with experience in higher education operations and team management.

Requirements

• A Bachelor's degree is required
• Minimum of six (6) years of professional experience
• At least three (3) years of experience managing a team
• Proven expertise in higher education operations, knowledge of processes and policies, terminology, and human resource practices
• Strong budget monitoring and financial oversight capabilities
• Advanced communication skills with the ability to compose professional emails to large audiences (e.g., faculty) and effectively collaborate with department chairs to coordinate initiatives
• Exceptional attention to detail, ensuring accuracy and error-free work
• Strong analytical abilities with demonstrated proficiency in Microsoft Excel (e.g., data importing, formula creation, graph generation, and pivot table creation)
• Proficiency in Microsoft Office Suite and using other relevant computer systems (e.g., learning management systems, Power BI)
• Knowledge of continuous improvement principles and experience in enhancing processes
• Demonstrated ability to adapt to evolving needs, manage multiple projects simultaneously, and work independently to drive initiatives without direct supervision
• Strong commitment to maintaining confidentiality and handling sensitive information with discretion

Responsibilities

• Develop the teaching schedule across each academic term
• Ensure optimal faculty utilization
• Maintain appropriate staffing ratios
• Maintain regular communication with all faculty
• Track faculty performance
• Collaborate with numerous departments across the college to address issues, resolve challenges, and identify opportunities for improvement
• Analyze quantitative and qualitative data
• Manage tasks and projects
• Ensure a successful launch of each academic term
• Develop the teaching schedule for full-time and adjunct faculty across each academic term to optimize faculty utilization and ensure appropriate staffing ratios
• Establish and maintain a regular communication calendar for faculty
• Maintain a prioritization system for high-performing faculty
• Assist in monitoring adjunct faculty budgets
• Collaborate with Registration and Records to review and adjust the distribution of students across multiple sections of the same course within the same term
• Manage the identification and assignment of substitute faculty for courses in cases of faculty illness or unavailability
• Enhance and help maintain the Faculty Commons, a space for faculty to access information and share relevant materials
• Partner with organizational development, department chairs, and assistant provosts to communicate training opportunities, support the development of new training programs, and report on training completions
• Support department chairs by monitoring faculty performance data and providing insights and recommendations
• Track faculty overloads and support the processing of paperwork for additional payments
• Standardize faculty operations processes by developing comprehensive documentation and standard operating procedures for implementation
• Drive continuous improvement by monitoring, expanding, and refining ACE processes and policies to enhance operational effectiveness and efficiency
• Respond promptly to student, faculty, or administrative concerns or issues
• Mentor and guide team members, fostering a collaborative and inclusive work environment that promotes professional growth, accountability, and high performance
• Additional duties as assigned

Preferred Qualifications

• A Master's degree is preferred
• Preference given to individuals with higher education experience in faculty management, course scheduling, or academic operations

Benefits

• Medical, dental, & vision insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• Competitive wage
• Annual bonus