Field Application Engineer

Summary

Join Audinate's global FAE Support team as a Field Applications Engineer, providing technical design advice and support to AV equipment manufacturers and ISVs in the Japan/APAC region. You will be the primary contact for technical inquiries from Dante licensees, investigating and resolving issues, collaborating with the sales team, and providing training. This role requires strong customer-facing experience, expertise in video, embedded systems, software, and hardware, and fluency in Japanese and English. Occasional travel is required. Audinate offers a competitive salary, annual bonus, equity incentive plan, and a range of benefits including flexible working and volunteering leave.

Requirements

• A BSc in Computer Software, Electrical Engineering, or a similar discipline
• Experience working in a customer-facing or field role, with the ability to work on multiple issues at once
• Strong communication skills, both written and verbal
• Strong problem-solving skills
• Fluency in Japanese and English

Responsibilities

• Serve as the primary contact point for all technical enquiries originating from Dante licensees in the Japan & APAC region
• Investigate, debug, provide workarounds where possible and/or escalate issues with the Audinate engineering team
• Work closely with the sales team to address OEM’s technical needs in presales activities
• Provide introductory technical training to OEM licensees on Product Development, Evaluation Kits and SDKs
• Regularly contact OEM licensees to understand and track their product development progress
• Generate technical documentation

Preferred Qualifications

• Embedded SoCs and embedded Linux
• Video codec technologies (H 26x, JPEG2000, etc)
• High-speed video interfaces (HDMI, SDI, CSI)
• Protocols and interfaces such as SPI, UART, I²S and I²C
• FPGA platforms (Xilinx Zynq family)
• Electronics hardware design and/or board level debugging
• Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)

Benefits

• Competitive salary
• Annual bonus
• Equity incentive plan
• Flexible working
• Volunteering leave