Field Application Scientist I

Summary

Join LGC's Global Field Service team as a Field Service Application Scientist I! This multi-disciplinary role blends molecular biology, organic chemistry, and customer support. You will provide on-site and remote technical support to customers, troubleshoot instrumentation and software, and develop testing protocols. The position requires expertise in genomics, PCR, and oligo synthesis, along with excellent customer-facing skills. You'll collaborate with internal teams, contribute to applications support, and potentially participate in sales and marketing activities. This role offers a competitive salary and benefits package, including comprehensive health insurance, retirement plan, paid time off, and flexible work options.

Requirements

• Possess a Bachelor's degree in Molecular Biology, Biochemistry, Chemistry, Genetics, or a related field
• Have 1 to 3 years of experience in genetics, molecular biology, and/or oligo synthesis
• Possess working knowledge of and/or experience with PCR, Real-Time PCR, nucleic acid purification, data analysis, experimental design, and oligo synthesis

Responsibilities

• Provide field-based customer support
• Perform customer assay verification/validation on LGC instrumentation
• Provide scientific support for applications development of our technologies
• Provide various levels of technical support on our instrumentation and software
• Operate laboratory equipment
• Perform on-site installation of instrumentation
• Develop testing protocols
• Troubleshoot equipment and software issues
• Analyze data
• Stay current on emerging technologies in molecular biology and organic chemistry
• Assist and work closely with an international customer base around their applications needs
• Provide technical support for customer queries, which may require on-site troubleshooting in customer labs
• Collaborate with other internal teams by providing technical and scientific support during the installation of equipment after purchase and enabling customers to seamlessly transition to LGC platforms
• Provide customer training and technical/application related support when needed
• Work with current and potential customers to understand and validate their samples and assays on LGC instrumentation
• Evaluate assay design
• Optimize PCR reaction conditions
• Perfect sample extraction protocols
• Optimize oligo synthesis protocols
• Conduct research and development of novel methods
• Support new products in the fields of genomics, PCR-based genetic analysis, laboratory automation, Oligo synthesis, and DNA extraction
• Contribute to applications support and/or to the routine operation of the laboratory through supporting day-to-day activities
• Provide scientific support to meet the needs of the various departments within the company
• Provide smart hands in the field to support field service engineers, fixes, installations, and PMs
• Develop application notes, scientific posters, and other presentation materials in support of sales and marketing
• Travel to represent LGC at tradeshows (occasionally)

Preferred Qualifications

• Possess a Master’s or PhD in Molecular Biology, Biochemistry, Chemistry, Genetics, or a related field
• Have 2 to 5 years of experience in the field of genetics, molecular biology and/or oligo synthesis
• Possess working knowledge of and/or experience with PCR, Real-Time PCR, nucleic acid purification, data analysis, experimental design, and oligo synthesis

Benefits

• Competitive compensation with a strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long-term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately