Remote Field Application Scientist

Summary

Join our team at Singular Genomics as a Field Application Scientist 2 and play a pivotal role in driving customer success and adoption of the Singular Genomics platform. As a member of the FAS team, you will be part of a dynamic and collaborative support team and be a key character in building lasting customer relationships.

Requirements

• PhD in Molecular Biology, Genetics, Biochemistry, or a related field is strongly preferred
• 2-5 years of customer-facing experience with a profound commitment to customer service and satisfaction
• REQUIRED: In-depth knowledge and hands-on experience in spatial genomic technology
• In-depth knowledge and hands-on experience in genomics, NGS applications, and methods
• Demonstrated expertise in troubleshooting and resolving complex technical issues
• Proficiency in laboratory best practices and advanced Molecular Biology techniques
• Exceptional organizational skills, and superior verbal and written communication abilities
• Proven track record in delivering engaging and impactful scientific presentations to a varied audience
• Ability to excel in a fast-paced environment, with outstanding customer service, communication, and interpersonal skills
• Autonomous working capability, alongside effective teamwork towards corporate objectives
• Demonstrated ability to maintain professional composure in high-stress situations
• Willingness and ability to travel extensively for customer support and training
• Proficiency in MS Office, SalesForce.com, and other relevant software
• Based in the Boston area or willing to relocate

Responsibilities

• Lead engagements with customers to educate, support, and train them on Singular Genomics products and platforms, fostering long-term relationships
• Conduct and supervise pre-sales activities, including seminars, conferences, and scientific collaborations, to support instrument sales or collaborative partnerships
• Oversee post-sales responsibilities, including advanced customer training, project scoping, and design consultations to enhance product adoption, usage, and post-sales revenue opportunities
• Lead data analysis sessions and provide expert guidance to enable regional customers to fully adopt technologies
• Rapidly address complex problems through on-site or remote troubleshooting, setting an example for junior team members
• Partner with the Commercial Team to identify and develop new opportunities through strategic relationship building with end-users
• Collaborate with the Technical Support Team and Applications Lab to provide advanced support for Customers and their applications
• Take a lead role in developing and refining processes and materials for the Customer Support organization, enhancing tools and information to meet customer needs and building a world-class support system
• Provide detailed client and product feedback to internal teams for continuous improvement
• Ensure meticulous documentation of customer interactions in Salesforce.com

Benefits

Estimated base salary range for this role based in the United States of America is: $94,600 - $133,200