Field Engineer

Summary

Join Genetec as a Field Engineer and provide on-site and off-site professional services to customers and partners. You will be responsible for installing, maintaining, and supporting Genetec solutions, acting as a technical point of contact for key projects. This role requires strong analytical and troubleshooting skills, experience with security systems and networking, and the ability to work independently and as part of a team. You will travel up to 50% of the time across North America. Genetec offers an attractive compensation package, including 401K matching and tuition reimbursement, along with a flexible work schedule.

Requirements

• Bachelor’s degree or Technical College Degree in Computer Sciences, Computer Engineering, or equivalent experience
• Possess strong analytical and troubleshooting skills (detail-oriented)
• Ability to work independently and in a team
• Ability to listen and to adapt to different personalities and situations
• Comfortable interfacing with key individuals at major accounts in sensitive situations
• Effective organization and time-management skills
• Must be able to work in a fast-paced technical environment
• Experience in system deployment, configuration and troubleshooting
• Must possess a valid driver’s license and passport
• Ability to travel up to 25-50% of the time across North America
• Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Database query and management skills
• Understanding of server virtualization concepts
• Experience with encryption and certificates
• Experience with PowerShell or other scripting languages

Responsibilities

• Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
• Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of Genetec's solutions
• Properly document all activities and anomalies encountered in the Genetec Systems
• Ensure timely escalation of critical customer related issues through proper channels
• Provided functional requirements based on customer feedback to facilitate product Improvement
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
• Document on-site or remote service interventions

Preferred Qualifications

MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications is an asset

Benefits

• Attractive compensation package with 401K match
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule