Field Engineer

Summary

Join MediaRadar as a Remote Field Engineer and ensure optimal performance of Deeplisten collection systems across the U.S. and Canada. This role demands troubleshooting, repairing, and upgrading hardware and software, coordinating site relocations, and managing inventory. You will respond to alerts, coordinate third-party maintenance, and provide 24/7 on-call support, including travel. Strong communication, physical capabilities (lifting up to 150 pounds, rooftop work), and a valid driver's license are essential. Experience with PC hardware, software, RF reception, and data communications is required. The position offers a competitive salary, benefits, and opportunities for career growth.

Requirements

• Possess civilian or military technical training
• Demonstrate troubleshooting and problem isolation skills
• Have a working knowledge of PC Operation including diagnosis & repair to circuit level of hardware
• Have a working knowledge of Software installation & setup on hard drives & bios or firmware upgrades
• Have a working knowledge of Basic setup & programming of routers, & VPN firewalls
• Have a working knowledge of RF reception for radio and television (General antenna theory)
• Have a working knowledge of General understanding of cable signal operation
• Have a working knowledge of Antenna cabling and signal distribution
• Have a working knowledge of General basic electronics
• Have a working knowledge of Use of some power and hand tools
• Have a working knowledge of Basic electronic test instruments
• Possess strong communication skills
• Be able to lift 150 pounds
• Be able to climb ladders and perform work on rooftops
• Have a valid driver’s license
• Be able to acquire a passport

Responsibilities

• Use “Logicmonitor”, PR_Web”, “Slack” and “Gmail” to see and be alerted to issues, troubleshoot and repair local site problems
• Field alerts from the “Pager Duty” on a daily basis and resolve these problems in an expeditious manner
• Perform onsite or remote repairs on Local Sites using a third party maintenance vendor or local site contact
• Maintain and keep current, a parts inventory database
• Ship parts, or have parts ordered and shipped, for repair of Local Sites, using the most timely and cost effective method
• Be in an “On-call” status, in an interdepartmental rotation, with other employees. This is on a 24/7 basis for the maintenance and repair of Local Site hardware problems, which includes weekends and holidays
• Travel to various cities, as necessary, possibly on less than 24-hour notice
• Troubleshoot and repair the data communications network using data communications vendor or third-party maintenance
• Coordinate necessary moves of Local Sites, which includes, but is not limited to, site selection, rent negotiations, power installation, climate control as necessary, signal installation, data communication installation, and the physical relocation of Mediaradar equipment
• Perform any other duties as deemed necessary by the Field Operations manager

Benefits

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays