Field Operations Specialist

Summary

Join DSI Systems Inc. as a Field Operations Specialist and provide support to partners, manage projects, and cultivate client relationships. You will manage work orders, communicate with third-party contractors, and develop strategies to increase conversions. Success in this role is crucial for the Field Operations department's efficiency and positive image. This full-time remote position requires excellent communication, organization, and independent work skills. You will work Monday-Friday, 10:30 am-7pm CST. DSI offers a competitive salary, benefits, and opportunities for advancement.

Requirements

• Minimum 1-year experience in the satellite industry
• Experience or knowledge of routing installers or technicians across the US
• English or bilingual (Spanish)
• Proficient in Microsoft Office programs; primarily Excel
• Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, and Sales Force; we are willing to train the right candidate

Responsibilities

• Function with the capacity to complete real-time updates in the work order management system
• Perform duties to assist with hitting monthly goals
• Support readiness at all times a dispatch phone system (Five 9)
• Effectively use problem-solving skills to assist in escalation resolution
• Build and assign work orders to technician offices
• Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk)
• Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals
• Conduct work order reviews for close-out from technicians while on-site
• Process inventory requests for technician offices
• Communicate effectively and promptly, to other departments requiring information regarding order status
• Continual communication with technician offices to ensure timelines are met
• Communicate and work with customers regarding payment collecting for hardware and services
• Ensure technicians are following client compliance guidelines
• Other duties as assigned

Preferred Qualifications

• Ability to be an effective team player with integrity and passion
• Motivated to hit deadlines, timelines, and goals
• Mastery of grammatically appropriate verbal, written, and telephone communication skills
• Excellent organizational skills
• Establish timely reminders for assignment completion and follow-up
• Strong attention to detail
• Proficiency in composing effective and accurate correspondence
• Ability to complete work assignments on an independent basis after learning the objective and desired results
• Establish effective working relationships with all coworkers
• Must possess a high degree of intellect and interpersonal skills to communicate with a diverse group of technician offices, customers, clients, and leadership
• Ability to exercise sound business judgment when making decisions independently
• Preparing, maintaining, and reviewing daily reports
• Knowledge of local and regional geographical areas and use of Google maps

Benefits

• Competitive base salary plus monthly commission
• Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Ongoing training and development
• Advancement opportunities, we prefer to promote from within!