Field Sales Representative II

Summary

Join the TSS Family of Companies, a leading provider of laboratory and hospital services, as a Field Sales Representative! Based remotely in North Carolina, you will develop and implement sales strategies, cultivate customer relationships, and identify new business opportunities within the life sciences and healthcare industries. This role requires strong sales skills, experience in selling service contracts, and the ability to travel 50-70% of the time. You will work closely with other sales representatives and service delivery managers to ensure customer satisfaction. The position offers a competitive salary ($75,000-$100,000, $107,000-$142,000 OTE), comprehensive benefits, and the chance to build a brand-new national sales team. This is a fully remote position.

Requirements

• Requires a bachelor’s degree in Life Sciences, Business Administration, Environmental Facilities Management, or other related field
• Requires 5+ years of experience in a sales role independently sourcing and managing a book of business
• Experience using Salesforce or a similar Customer Relations Management (CRM) system to document productivity, report pipeline expectations, and uncover opportunities
• A combination of education, training and related experience may meet requirements
• Thorough knowledge of the laboratory/healthcare compliance services business and other related markets
• Established track record of successfully selling service support contracts, subscriptions, or other related services
• Excellent customer service and sales skills with a passion for problem-solving and going above-and-beyond for each customer
• High level of interpersonal skills to interact with employees, prospects, existing customers, peers, and management
• Excellent written and verbal skills; including the ability to communicate with people at all levels of the organization up to the executive leadership team
• Ability to handle multiple tasks simultaneously and adapt quickly to an ever-changing environment
• Knowledge and experience utilizing Microsoft Office suite
• Remote but ability to travel 50% – 70% of the time to visit customer sites

Responsibilities

• Develops and maintains strategic customer relationships by proactively engaging with existing customers and new prospects to consistently achieve sales and TSS business goals
• Identifies new opportunities: increasing the footprint of business and solutions with assigned customers, ensuring an attractive and sizeable qualified pipeline and high closing ratio
• Establishes and maintains professional credibility and influence within our industry to effectively partner with customers and be seen as a strategic partner, and champion of maximizing the customer experience
• Able to network and prospect in multiple industries to develop a robust qualified pipeline that will meet TSS company sales goals and objectives
• Able to interact and present TSS portfolio of services to all levels within an existing and potential client
• Expected to attend industry trade shows and conferences
• Operates as a mentor to customers by assessing vertical and horizontal growth by educating and marketing new services
• Ensures strong growth via cross sell and upsell strategies by internally partnering with different business lines
• Works closely with other Field Sales Representatives, Inside Sales, and service delivery managers to ensure strong customer satisfaction and alignment on our ability to deliver sold services
• Maintain a thorough knowledge base of the company’s full suite of service offerings in order to adapt recommendations quickly to suit customer needs
• Conduct structured business review sessions with executive management to update and ensure alignment on customer strategies and priorities, refine our value proposition, and offer continuous improvement through new ideas and recommendations
• Other duties as assigned

Preferred Qualifications

A master’s degree is a plus

Benefits

• Salary range of $75,000- $100,000 ($107,000 - $142,000 OTE)
• Medical, vision, and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays