Field Service Engineer

Summary

Join Bosch Rexroth, dba HydraForce, Inc. as a Field Service Engineer, managing customer claims, raising RMAs, and ensuring timely responses. You will provide on-site support, conduct repairs, offer technical assistance, and handle various service-related activities at customer locations. The role involves diagnosing malfunctioning hydraulic systems, repairing components, resolving quality concerns, and maintaining strong communication with customers and internal staff. You will also issue RMAs, use an 8D format for problem reporting, understand quality requirements, and assist with returns and RGA reports. Collaboration with internal departments to resolve quality issues and participation in creating design solutions for warranty issues are also key responsibilities. This position requires extensive travel (90-100%).

Requirements

• 3-5 years field service experience
• Bachelor’s degree in engineering and/or 8+ years of commensurate experience in Manufacturing Environment
• Customer focused
• Excellent communication skills with the ability to express ideas, share technical information and communicate at all levels, both verbally and in writing
• Fluid mechanics background or education
• Understanding of hydraulic circuits
• Basic computer skills
• Able to communicate with customers and other departments within HydraForce professionally
• Fluency in English
• Strong mechanical aptitude
• Strong listening and collaboration skills
• Able to understand a hydraulic schematic
• Able to lift 50 lbs
• Strong work ethic
• Complete daily workload without prompting
• Q-pulse reporting
• 6-sigma Analytical competency
• Indefinite U.S work authorized individuals only
• Future sponsorship for work authorization is not available

Responsibilities

• Manage customer claims once reported by the customer, raise RMAs and ensure the RMA Response targets are achieved (content and timing)
• Provide on-site support, doing repairs, technical support, sorting activities and other service related activities in the customer sites
• Diagnose the problem, which could involve issues like leaks, pressure loss, faulty valves, or other failing components
• Repair and replace problematic components
• Support customers onsite to resolve other various quality concerns
• Ensure strong communication between customers and staff based in the office
• Issue RMA’s to customers, with clear details of failure modes so onsite team can resolve quickly
• Use an 8D format to thoroughly report and resolve product issues
• Understanding and communicating quality requirements in accordance with the customer supplier quality manual
• Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process, to eliminate reoccurrences. Using customer portals when requested
• Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer
• Provide timely identification of claim trends and prioritize efforts into reducing claim costs
• Participate in creating design solutions to address warranty issues
• Works with both the Customers and HydraForce Sales departments in coordinating and supporting warranty agreements
• Other duties and responsibilities as assigned by manager
• Able to travel full time within the region assigned, including extended stays as needed. Approximately 90-100% travel within a region. 1-3 hour drive depending on area of residence. Some locations further
• Read, understand and participate in development of, Quality; Environmental; Health & Safety policy
• Take reasonable care for personal safety and the safety of others who may be affected by their acts or omissions
• Co-operate with the company and customer in achieving and maintaining Quality, Environmental Health and Safety standards where relevant and as directed
• Report to appropriate manager or personnel any actual or potential risks, accidents or dangerous occurrences that are identified in the work place
• Lift and move up to 50 pounds without assistance

Preferred Qualifications

• NFPA certification
• Six sigma greenbelt

Benefits

• Health, dental, and vision plans
• Health savings accounts (HSA)
• Flexible spending accounts
• 401(K) retirement plan with employer match
• Wellness programs
• Life insurance
• Short- and long-term disability insurance
• Paid time off
• Reimbursement of education expenses