Field Service Engineer

Summary

Join Fotona, a globally recognized leader in laser technology, as a Field Service Engineer based in Irving, Texas. You will provide exceptional technical service and support to customers across the United States, performing installations, maintenance, and repairs on medical and dental laser systems. This role requires strong technical skills, excellent communication, and the ability to travel up to 75%. Fotona offers competitive pay, a comprehensive benefits package, and advancement opportunities within a growing company. Training on Fotona's laser systems will be provided. The ideal candidate will possess a minimum of an Associate's degree and have experience in a customer service or field service role.

Requirements

• Minimum Associate's or Technical Degree required
• Ability to travel up to 75%
• Ability to analyze, test, and repair electronic equipment
• Clear and friendly communication style with excellent command of English
• Exceptional attention to detail
• Ability to write correspondence and emails to customers
• Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
• Work well as a team member and independently with minimal or no supervision
• Microsoft Office, Excel, Outlook, and Word skills
• Ability to work flexible hours, including some evenings and weekends
• Ability to lift and carry up to 50 lbs. though not daily, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods

Responsibilities

• Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
• Instruct customers and staff in applications and operations of the equipment (training provided)
• Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
• Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
• Ensure proper compliance with applicable FDA regulations provided by the company
• Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically
• Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees
• Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times

Preferred Qualifications

• Bachelor's Degree preferred
• Education or experience with photonics, electronics, biomedical engineering, or similar preferred
• Customer service and/or field service experience is a strong plus

Benefits

• Competitive pay based on experience
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
• 401(k) with matching
• Advancement opportunities within a fast-growing and industry-leading company in healthcare