Field Service Representative

Summary

Join Axon and Dedrone as a Field Service Representative, installing and maintaining advanced drone detection systems. You will perform on-site installations, configure systems, troubleshoot issues, and provide customer training. This role requires hands-on technical experience, strong problem-solving skills, and excellent communication. The position involves 60% travel and requires working in diverse environments. Axon offers competitive salary, benefits, and opportunities for professional development. The ideal candidate will have 2+ years of relevant experience and an Associate's degree or equivalent.

Requirements

• 2+ years of hands-on technical fieldwork, including system installations or maintenance
• Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites)
• Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues
• Basic understanding of networking, including IP configuration and wireless communication
• Excellent communication skills to interact with customers and cross-functional teams effectively
• Comfortable working at heights, in outdoor environments, and under varying weather conditions
• Ability to lift and carry equipment up to 50 pounds
• Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus

Responsibilities

• Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas)
• Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality
• Configure Dedrone by Axon systems according to site-specific requirements and customer needs
• Perform system testing and troubleshooting to ensure optimal performance before handing over to the customer
• Provide technical documentation and detailed reporting for installations and troubleshooting efforts
• Serve as the on-site technical point of contact for customers during installations and events
• Provide training and guidance to customers on system operation and maintenance
• Respond promptly to customer inquiries and escalate issues as needed
• Conduct routine maintenance and software updates to ensure system reliability
• Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced
• Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions
• Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations
• Ensure compliance with all site-specific regulations and requirements

Preferred Qualifications

• Experience working with security systems, sensors, or networked technology preferred
• Understanding counter-drone technologies or security systems is a plus
• Familiarity with Axon’s ecosystem of public safety solutions is beneficial

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs