Remote Field Service Supervisor

Summary

Join our dynamic team as a Bilingual speaking (English/French) Field Service Supervisor to oversee a lean team of field service technicians and ensure the effective and efficient maintenance, repair, and installation of air compressors and power generators at client sites.

Requirements

• 5+ years of experience in field service roles, with a focus on air compressors and power generators
• Mechanical specialty course required
• Bilingual in English and French required
• Trade school graduate with engine and mechanical focus preferred
• Bachelor’s degree from accredited four-year university preferred
• In-depth technical knowledge of air compressor and power generator systems
• Generator controller knowledge and experience required
• Ability to read wiring diagrams
• OSHA 10 certified
• Understand a digital Multi Meter and how to use (Safely)
• Troubleshooting circuits
• Working Hydraulic knowledge

Responsibilities

• Supervise and lead a team of field service technicians
• Provide guidance, support, and training as needed to team members
• Assign tasks, schedule work orders, and coordinate resources to ensure timely completion of service activities
• Conduct performance evaluations and provide feedback to team members to drive continuous improvement
• Possess advanced knowledge of air compressor and power generator systems, including mechanics, electrical components, and control systems
• Troubleshoot complex issues and provide technical support to field technicians when needed
• Stay updated on industry trends, best practices, and technological advancements in air compressor and power generator equipment
• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
• Collaborate with customers to understand their needs, recommend solutions, and provide cost estimates for service projects
• Maintain strong relationships with clients, fostering trust and loyalty through exceptional service delivery
• Enforce adherence to safety protocols, industry standards, and company policies during service operations
• Conduct quality inspections to ensure that repairs and installations meet regulatory requirements and manufacturer specifications
• Implement measures to continuously improve service quality, efficiency, and customer satisfaction
• Maintain accurate records of service activities, including work orders, equipment maintenance history, and customer communications
• Prepare reports on team performance, service metrics, and project statuses for management review
• Manage inventory levels of spare parts, tools, and equipment needed for field service operations

Benefits

• Competitive pay
• Registered Pension Plan with company contribution
• Medical, Dental, & Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Employee Assistance Program
• Employee Appreciation Programs