Field Service Support Administrative Specialist

Summary

Join Veolia's Water Technology Business as a Field Service Support Specialist and provide comprehensive administrative support to the Aftermarket field service team. You will process service orders, create work orders, manage billing and invoicing, and input data into CRM and ERP systems. The role involves direct customer interaction, collaboration with internal teams, and process improvement initiatives. This hybrid position offers a blend of office work in Boulder, CO, and remote work flexibility. The ideal candidate is detail-oriented, client-focused, and proficient in customer and business management software. Experience in customer support, sales support, and order management is essential.

Requirements

• Salesforce (CRM) administrative or superuser experience
• Strong written and verbal communication skills
• Business Process Development
• SAP (ERP) Order Processing abilities and experience
• Organizational Skills / Attention to Details / Compliant to Process
• Computer proficiency with Google Workstation or similar office applications
• Customer Support and Customer Interaction skills & experience
• Self-directed / Manage multiple responsibilities
• Good listening and problem solving skills
• Collaborative
• Ability & experience resolving customer pricing and account discrepancies
• Knowledge of Field Service Operations
• Knowledge of Sales/Fulfillment Operations and Warehouse Operations
• Ability to make good business decisions based on risk-reward analysis and business objectives
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Associate’s Degree in Accounting, Business Administration, Science, or similar discipline (or equivalent education) with at least 2 years of work experience in customer service, sales support, administrative support, or warehouse support
• High School Diploma or equivalent education, with at least 4 years of work experience in customer service, sales support, administrative support, or warehouse support

Responsibilities

• Process Purchase Orders for services – work orders, contracts, invoicing
• Support & coordinate service orders for Field Service Engineers
• Quoting & Re-quoting of Services
• Manage customer inquiries and billing & contract issues (Direct and Indirect)
• Pursue delinquent repair Purchase Orders
• Support Month End closure activities
• Manage release and pre-service preparation for services for new instruments
• Process Credit Card transactions for services
• Input, reporting and data updates in Salesforce (CRM)
• General support of Field Service Engineers, Field Service Managers and Sales
• Collaborate with cross-functional teams to identify and resolve complex customer issues and process bottlenecks
• Support the development and maintenance of standard operating procedures (SOPs) for service operations
• Provide subject matter expertise and guidance on service offerings and Salesforce (CRM) processes
• Ensure compliance with all aspects of on-the-job safety and with all Veolia policies and procedures

Preferred Qualifications

• Bachelor’s Degree in Accounting, Business Administration, Communications, Science, or similar discipline
• 2 years of work experience in SAP (ERP) and Salesforce (CRM) or similar systems
• 2 years of work experience in Service operations

Benefits

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement