Systems Support Specialist

Summary

Join Asset Living, a rapidly growing property management company, as a Systems Support Specialist. You will provide support for RealPage, Entrata, and/or Yardi property management systems. Key responsibilities include resolving support tickets, conducting systems training, and assisting with property management system migrations. The ideal candidate will possess excellent problem-solving and communication skills, along with strong attention to detail. This entry-level position offers opportunities for professional growth within a dynamic and supportive team environment. Asset Living is recognized for its exceptional workplace culture and commitment to employee development. The position is remote.

Requirements

• Bachelor's degree in Business Administration, Information Systems, or related field preferred
• Ability to work well in a team-oriented environment
• Excellent problem-solving and communication skills
• Strong attention to detail and organizational skills
• Process optimization focus
• Proficiency in Microsoft Office applications

Responsibilities

• Respond to support tickets and resolve system issues in a timely manner
• Assist with property management system migration, as needed, during property onboarding
• Distribute and support the ongoing use of property management systems
• Collaborate with team members to improve processes and optimize system functionality
• Maintain system documentation and training materials
• Deliver Systems training partnering with Learning & Performance as Systems SME
• Identify and escalate system issues to the appropriate team members
• Provide excellent customer service to internal and external stakeholders

Preferred Qualifications

Familiarity with property management systems such as RealPage, Entrata, and/or Yardi is preferred