Remote Field Support Technician

Summary

CG Tech Services is a growing IT solutions firm looking for humble, motivated, and emotionally intelligent people to join their team as a Field Support Technician. The role involves providing friendly, professional, and reliable service to clients by quickly and proactively resolving incidents in their IT environments on time and on budget. Duties include acting as a helpdesk, participating in weekly on call rotation, traveling onsite to troubleshoot issues, implementing support tools, and assisting with general office duties. Required qualifications are 2 years' experience supporting and managing Windows Server, M365, and Windows client operating systems and a strong customer service background. Preferred qualifications include certifications, previous MSP experience, and knowledge of various technologies.

Requirements

• Minimum 2 years' experience supporting and managing Windows Server, M365, and Windows client operating systems
• Strong customer service background

Responsibilities

• Act as a helpdesk for our clients on workstations, servers, cloud, and networking equipment
• Participate in weekly 24x7 on call rotation to respond to client emergency requests after normal hours and on weekends
• Travel onsite to troubleshoot issues, deliver equipment, and assist clients onsite at their office locations
• Operate as part of the team responsible for the continued maintenance, operation, and security of client systems
• Implement support tools and automation required to deliver on SLAs
• Use ticketing system to manage schedule and workload and to compile detailed notes
• Answer phones to assist clients live with technical issues
• Provide expert recommendations for system upgrades, replacements, and new service additions to assist with client issues or holes in services
• Implement, maintain, and upgrade client and business systems and services
• Assist with general office duties
• Other duties as assigned

Preferred Qualifications

• Network+ Certification
• Previous MSP Experience

Benefits

• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 7 paid holidays
• 4% company-matching 401(k) retirement plan