Remote Customer Support Technician

Summary

The job is for a Customer Support Technician at SalesRook Ltd, a SaaS company specializing in AI tools. The role involves being the primary contact for clients, delivering exceptional customer service, troubleshooting technical issues, and building strong relationships with customers. The position requires full-time commitment and offers benefits such as competitive salary, training opportunities in AI, international travel opportunities, personal development budget, health and well-being budget, flexible working hours, potential salary growth, PTO, and an annual reward and recognition gift.

Requirements

• Go High Level Experience OR experience in HubSpot or ClickUp
• Technical aptitude, the ability to quickly grasp the usage of apps, software, and AI-driven solutions
• Proficient communication skills through channels such as WhatsApp, Zoom, and email
• Efficient task management and prioritization capabilities
• Skill in developing and organizing technical training resources, conducting onboarding sessions
• Willingness to collaborate with others to enhance customer experiences
• Background in customer support or a similar role within a tech or SaaS company
• Genuine interest in Artificial Intelligence

Responsibilities

• Being the primary point of contact for software clients, offering exceptional customer support and technical assistance
• Cultivating and sustaining genuine, meaningful relationships with customers, ensuring they feel valued and understood
• Troubleshooting technical issues, addressing customer queries, and guiding them in effectively using the company's AI-driven solutions
• Ensuring timely resolution of customer issues, upholding high organizational standards, and potentially utilizing project management tools like ClickUp
• Developing and managing a library of technical training resources, occasionally conducting onboarding sessions for new customers
• Collaborating with the team to identify and implement creative solutions to enhance the customer experience
• Serving as the voice of the customer within the company, ensuring their feedback and needs are promptly addressed
• Celebrating customer successes and contributing to a positive company culture

Preferred Qualifications

• Experience with AI-driven solutions in a business context
• Advanced technical knowledge in software, IT, or related fields
• Familiarity with CRM and marketing automation software
• Background in creating and delivering training programs or educational content
• Leadership experience, particularly in remote or international settings

Benefits

• Competitive Salary: Earn a monthly salary of $1,500-$1,850.*
• Excellent Training Opportunities in AI: The company offers significant chances for professional development, especially in artificial intelligence, aligning with their focus on AI-driven solutions
• International Travel Opportunities: High-performing employees may support international travel opportunities arising from an annual team meetup event and participation in industry events
• Personal Development Budget: A $600 annual budget is designated for personal development, encouraging continuous learning and skill enhancement
• Health and Well-being Budget: A monthly budget through BetterHelp is provided for health and well-being, supporting mental and physical health
• Bespoke Development & Progression Framework: A tailored framework supports you in achieving your career goals and fosters professional growth
• Annual Reward and Recognition Gift: They acknowledge and reward your efforts and achievements with an annual gift
• Flexible Working Hours: Enjoy 'set your own' flexible working hours, allowing for a personalized and adaptable work schedule
• Salary Growth Potential: In this high-growth startup, there is the potential for salary growth and the opportunity for stock options, as achieved by several SalesRook team members to date
• PTO: Employees enjoy 25 days of paid holiday