Field Technician

Summary

Join New Era Technology as a Field Resource Technician, installing and servicing physical security systems. You will program and install Avigilon, Brivo, and OpenPath systems, along with DSC intrusion systems and door intercoms. This hands-on role requires expertise in infrastructure cabling and troubleshooting. You'll work independently and as part of a team, ensuring successful installations and maintenance. The position offers full benefits, including medical, dental, vision, 401k match, and 28 PTO days. New Era prioritizes a team-oriented culture and professional development.

Requirements

• 5 years’ experience with installation of Physical Security
• Experience in a field service role or similar position
• Strong people skills required
• Proven ability to establish, manage and prioritize multiple projects with excellent project planning and execution skills
• Knowledge of industry standards and best practices of security installations
• Employee should be fluent in English

Responsibilities

• Set up and program physical security systems, including cameras (Avigilon), access control systems (Brivo, OpenPath), and intrusion detection systems (DSC)
• Install and configure door intercom systems
• Configure and program Avigilon, Brivo, and OpenPath systems according to project requirements
• Run and terminate cables for AV and security systems, including structured cabling (CAT5e/6, fiber optics, etc.)
• Install and manage infrastructure cabling to support AV and security devices
• Ensure all cabling is installed according to industry standards and safety regulations
• Perform system testing to ensure proper operation and functionality
• Diagnose and repair technical issues related to security systems
• Provide on-site support to resolve installation and operational challenges
• Configure and program Avigilon, Brivo, and OpenPath systems according to project requirements
• Troubleshoot and resolve programming issues related security systems
• Interact with clients to ensure their needs are met and provide technical support as required
• Offer training to end-users on how to operate installed systems
• Always maintain a professional and customer-focused attitude

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays