πPhilippines
Finance and Customer Service Coordinator
closed
20four7VA
πRemote - Worldwide
Summary
Join the remote world as a Finance and Customer Service Coordinator VA (Bilingual) with 20four7VA, providing business support services in English and Spanish. The role requires junior-level experience, strong organizational skills, and excellent communication skills.
Requirements
- Proven experience in an administrative or similar role
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Familiarity with NolaPro and ExpensePoint is a plus, but not necessary (training will be provided)
- Attention to detail and accuracy in financial record-keeping
- Ability to work independently and as part of a team
- Customer-focused with the ability to handle inquiries professionally
Responsibilities
- Prepare and send quotations to potential clients
- Maintain accurate records of all quotations sent and received
- Generate and send invoices to clients
- Ensure timely payment of invoices by following up with clients
- Handle any invoice discrepancies and resolve billing issues
- Maintain accurate and up-to-date financial records
- Record all financial transactions, including sales, expenses, and payments
- Reconcile bank statements and manage accounts payable/receivable
- Assist in preparing financial reports and statements
- Respond to customer inquiries and provide support via email
- Address customer concerns and resolve issues promptly
- Maintain a high level of customer satisfaction by providing timely and effective support
- Handle inbound calls from clients, addressing their inquiries and providing information as needed
- Make outbound calls to follow up on quotations, invoices, and other customer-related matters
- Maintain detailed records of all call interactions in the CRM system
- Provide exceptional customer service over the phone, ensuring customer satisfaction
Benefits
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
This job is filled or no longer available
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