Redwood Credit Union is hiring a
Financial Assistance Representative

Summary

The job is for a Spanish Bilingual position at Redwood Credit Union, where the employee will handle delinquent loans and provide excellent member service. The role requires knowledge of Fair Debt Collections Act, Federal and state laws, and repossession process. The work environment is indoors in a general office setting.

Requirements

• Knowledge of Fair Debt Collections Act
• Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities
• Knowledge of the operation of modern office equipment
• Comprehensive knowledge of repossession process
• Knowledge of skip tracing, repossessions, small claims, and bankruptcies
• Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts
• Ability to provide quality professional service to all Members
• Ability to keep members information confidential, strictly adhering to company MIS policies
• Ability to communicate effectively, accurately, intelligently and professionally, both verbally and in writing, including effective telephone communication skills
• Spanish Bilingual required

Responsibilities

• Contact Members with delinquent loans, negative shares and Visa accounts for the purpose of obtaining delinquent payments, arranging for payment schedule to bring loans current, rescheduling existing payment or determining Member present status in order to make provisions for obtaining outstanding balance
• Initiate outbound calls and accept all incoming calls at all times, strictly adhering to required department compliance and member information security procedures
• Provide excellent quality service to all Members and all RCU departments always, making sound, timely decisions and judgment calls in restoring services impacted by delinquent account status, engaging management assistance, where needed
• Perform skip-tracing functions routinely
• Ensure high quality member service by implementing credit union policy, as well as departmental procedures and standards in relation to the establishment and maintenance of loans and accounts, minimizing escalations and/or working closely with management to address escalations. Serve delinquent members and accounts by accepting phone payments, processing extension requests and workout loans
• Recommend accounts for repossession of collateral securing delinquent loans, preparing recommendation documentation for manager approval and hand off to the Collateral Recovery Officers. Assist Collateral Recovery Officer(s), as needed
• Assist members in resolving CPI placement matters, performing necessary research and/or working closely with Insurance Services or State National
• Assist in the processing of request for charge off of accounts for those loans determined to be un-collectible
• Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letters and or documents, as assigned
• Assist in the preparation of documents needed for the pursuit of legal action against members and/or support the bankruptcy process, as assigned
• Prepare periodic specialty reports or balance department related general ledger accounts, as assigned
• Participate in departmental meetings and training programs
• Perform other duties as required

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks-. RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!