Lyra Health is hiring a
Sr. Group Manager, Remote - Worldwide

Summary

The job is for a Senior Group Manager in Customer Success at Lyra Health. The role involves leading a team, tracking performance, identifying best practices, collaborating with the Customer Success Senior Director, and representing the department in meetings. The qualifications required include a Bachelor's Degree, 10+ years of work experience, experience in employer-sponsored health benefits space, excellent communication skills, and proficiency with certain tools.

Requirements

• Bachelor’s Degree
• 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred
• Experience in employer-sponsored health benefits space is required
• Excellent listening and communication skills, both verbal and written, with an emphasis on quickly gaining trust; can build relationships at all organizational levels, both externally and internally—the ability to communicate effectively with senior management
• Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
• Passion for mental health and changing the healthcare landscape

Responsibilities

• Lead and develop a team of high-performing Customer Success Managers
• Serve as an internal coach to direct reports reporting on engagement, escalation management, and strategies to help the team meet their goals
• Accountable for tracking and reporting that direct reports are on-track for renewal, expansion, referencability, and satisfaction targets in accordance with department goals. Appropriately elevates risks and identifies trends across managing reports
• Identify and leverage proven best practices for the betterment of the team and customers
• In partnership with the Customer Success Senior Director, monitor and analyze customer and team performance to make informed decisions about operational and procedural changes
• Collaborate with Customer Success Senior Director to manage team operations, including recruiting and CSM capacity
• Elevate team training and development needs with the Customer Success Senior Director
• Serve as a representative of the Customer Success department in late-stage prospect meetings and assist in coordinating Customer Advocacy efforts

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra’s benefits package includes gender-affirming surgery
• Lyra for Lyrians; coaching and therapy services for you and your eligible dependents
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid Parental Bonding Leave for birthing and non-birthing parents
• 401k and retirement benefits
• Employee Well-being Program with additional perks: Fertility and Family Building, Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend
• We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more!