Financial Counselor

Summary

Join our team as a Financial Counselor and play a vital role in verifying patient eligibility and benefits, estimating payments, and negotiating collection agreements. Working under the supervision of the Financial Team Lead and Front-End Revenue Cycle Manager/Supervisor, you will provide support to center staff in the collection and verification process. You will proactively engage patients in financial conversations before services to maximize collections and ensure a positive patient experience. This role requires strong communication and interpersonal skills, along with experience in medical billing and collections. We offer a permanent work-from-home position with competitive benefits, including leave credits, monetary allowance, annual bonus, weekly paychecks, fixed weekends off, and specialized training programs.

Requirements

• 2 years’ experience in a medical office setting to include personal experience with: charge entry, payment posting, authorizations and account collections
• Familiarity with computer based billing & A/R systems
• Proficiency in keyboard and ten-key pad entry
• Interpersonal skills to function in a team environment
• Ability to process high volume of data
• Ability to adapt to various departmental procedures on a rotating basis
• Background/experience with personal computers and software related to medical billing operations
• Must properly control the release of proprietary and confidential information
• Knowledge and ability to understand and comply with all HIPAA and compliance requirements

Responsibilities

• Maintain a level of urgency in completing the daily insurance verifications to identify financial responsibility, initiating patient contact to secure time of service collections with Financial Counseling Calls, and providing center staff support in the collection process
• Maximize time of service collections by performing financial conversations to discuss details about the procedure, specific benefits and out of pocket expenses that will be collected at time of service
• Provide primary support to center level staff to assist with verification and time of service collections; conduct financial conversations with patients presenting at the center to maximize collections
• Provide exceptional guest service to all patients, Front Desk and Center Level staff, and Interdepartmental Staff
• Uphold consistent communication within the Financial Services Department, Authorizations Department, Center Staff, Revenue Manager and Financial Team Lead
• Identify through verification (online or via phone call or other means) patient co-pay, coinsurance, and deductible information due at the time of service for accounts as assigned
• Thoroughly explain and discuss benefits and financial responsibility due with the patient and field questions accordingly
• Create payment plans according to protocol; maximize time of service collections according to established guidelines
• Accurately identify all CPT codes associated with the patient’s procedure to accurately calculate financial obligation
• Communicate any possible disruptions in workflow to the Financial Team Lead and Front-End Revenue Cycle Manager
• Be proactive in helping to resolve any issues involving verifications, collections, financial obligations, time payment agreements, etc. with the center staff, insurance verification and authorization departments
• Identify bad debt and payment plan default account and process according to protocol
• Verify and/or correct account information as necessary
• Ensure that all procedures are researched completely and given thorough follow-through to arrive at a complete and accurate verification and determination of monies owed
• Respond to telephone inquiries and emails on various subjects relating to billing, charges, account balances, insurance status and patient financial obligation in a timely fashion
• Maintain confidentiality of all classified and sensitive information and records, including patient care and HIPAA information
• Attend and participate in seminars, in-service educational classes, staff meetings, and on-the-job training programs as required
• Receive and follow directives and instructions from the Radiologists, Senior Administration, Business Managers, and Supervisors to properly perform the position function

Benefits

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary