Senior Experience Strategist

Summary

Join Bloomreach as a Senior Experience Strategist (Business Services Consultant) and collaborate with customers and internal teams to deliver successful service projects. Educate customers on best practices, demonstrate Bloomreach tools, and help them achieve business goals. Become an expert in Bloomreach products, deliver business service engagements, provide strategic recommendations, and suggest optimizations. Collaborate with various teams for successful project delivery and contribute to the growth of the Professional Services organization. This role requires 2+ years of experience in commerce technologies, a deep understanding of eCommerce, and strong communication and project management skills. Bloomreach offers a competitive salary, plus bonus, and a comprehensive benefits package.

Requirements

• 2+ years of experience in Commerce technologies, business consulting, or professional services (i.e. worked with clients on how to get the most out of a Commerce SaaS offering proven by measured value)
• Deep understanding of the eCommerce space and industry thought leadership, including site merchandising, marketing, and analytics
• Hands-on experience using third party analytics tools (i.e. Adobe Analytics, Google Analytics, etc.) or other analytics visualization and processing tools
• Comfort with A/B Testing principals and best practices (i.e. Categories Deep Dive & Analysis, Standard Relevance Report & Analysis, Optimizations Tracker + Tactical Support, Ranking Rules Clean-Up, Site Search Assessment, Searchable Field Audit, Custom Algorithm Analysis)
• Strong customer orientation with the ability to set and meet expectations
• Excellent presentation, written, and verbal communication skills
• Proven project management skills with experience in multitasking and prioritizing effectively
• Experience with B2B SaaS and business fundamentals
• Natural problem solver and critical thinker with a proactive approach
• Ability to thrive in a fast-paced, technology-driven environment
• BA/BSc degree
• Willing to travel up to 20%

Responsibilities

• Become an expert in Bloomreach Search and Merchandising products and stay informed about product developments
• Deliver business service engagements to ensure customers are proficient in our products and derive maximum value
• Provide strategic and tactical recommendations to customers, assisting them in developing plans to achieve their objectives
• Suggest optimizations to existing business services to align with customer needs and the product roadmap
• Collaborate with Customer Success, Product, Technical, and Sales teams to ensure successful project delivery and drive towards measured client value
• Contribute to the growth of the Professional Services organization by assisting the Business Services Lead in operational processes and team development

Preferred Qualifications

• Proactive and accountable, with a bias toward action and ownership
• Experience in enterprise SaaS services delivery and customer success
• Experience in learning delivery for international enterprise SaaS audiences
• Familiarity with digital experience landscapes relevant to Bloomreach products
• Additional experience in eCommerce, including site merchandising, marketing, and analytics

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• A great deal of freedom and trust
• We believe in flexible working hours to accommodate your working style
• We work virtual-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*