Mercury is hiring a
Financial Partnerships Operations Specialist

Summary

The job involves managing the network of partners for a financial technology company (Mercury), maintaining relationships, streamlining workflows, and advocating for efficient processes. The role requires 3+ years of experience in financial or banking operations, strong organizational skills, empathy, product sense, clear communication, comfort with complex technical products, creativity, calmness under pressure, and the ability to stay organized while multitasking. The benefits include base salary, equity (stock options), and various benefits.

Requirements

• 3+ years of experience within financial or banking operations
• Strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Enjoy thinking about how to automate as much of your job as possible
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners
• Exercise creativity while working within difficult constraints
• Have a BA/BS or something you feel is equivalent

Responsibilities

• Run the manual processes that keep Mercury running smoothly - like check reviews, wire processing and service messages
• Help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees to any external tools or dashboards they need to work with partners
• Select and manually onboard clients to various Beta products as needed
• Work with engineering and product to squash bugs and improve the product
• Help our support team solve problems for our customers

Benefits

• Base salary
• Equity (stock options)